Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Gillispie

Tacoma,WA

Summary

Successful professional who excels in fast-paced, competitive environments. Impeccable customer service abilities paired with in-depth knowledge of products and services that gives clients trust in my ability to provide the best service. Proficient in updating accounts, processing transactions and coordinating records, while maintaining client privacy and abiding by all federal policies.

Overview

8
8
years of professional experience

Work History

Banker

Umpqua Bank
08.2021 - Current
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Store Manger

Jewlery Dr.
07.2019 - 05.2020
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.

Sales Associate

Kay Jewlers
08.2018 - 07.2019
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Floor Supervisor

JCPenney
10.2016 - 08.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Developed and implemented strategies to improve customer service and increase sales.

Education

Associate of Arts - Psychology

Pierce College
Puyallup, WA

Skills

  • New Account Setup
  • Cross-Selling and Partner Referrals
  • Products and Services Knowledge
  • Customer Service
  • Regulatory Compliance
  • Analyzing data
  • Loan Origination
  • Recordkeeping requirements
  • Operations understanding
  • Coaching
  • Documentation And Reporting

Timeline

Banker

Umpqua Bank
08.2021 - Current

Store Manger

Jewlery Dr.
07.2019 - 05.2020

Sales Associate

Kay Jewlers
08.2018 - 07.2019

Floor Supervisor

JCPenney
10.2016 - 08.2018

Associate of Arts - Psychology

Pierce College

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Brittany Gillispie