Brittany Gleason
Mckinney,TX
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
With an 8+ year track record in high-volume retail management, as well as office management, my ability to delegate, communicate with the public and the staff is outstanding. I am very detail oriented and have extensive knowledge of staff training, organizational development, hiring and recruiting, purchasing, customer service. I have a keen ability to stay focused and discipline myself to any task.
Overview
17
17
years of professional experience
Work History
Teacher
First Baptist Learning Center
08.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Created and developed lesson plans to meet students' academic needs.
Salon Manager
Just Blow Drys
01.2017 - 09.2017
- In charge of all operations, payroll, hiring/training staff, front receptionist, schedules, all marketing/social media, special events, ordering all supplies for salon
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Office Manager
Pacific Pickle Works
01.2015 - 04.2016
- In charge of emails/customer inquiries, filing and organizing all customer orders, order all office supplies, ensuring cleanliness of the office, record and reconcile all expenses, head quarterly pickle club members emails and events
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Store Manager
G by GUESS
08.2013 - 06.2015
- In charge full management team and staff, hiring and recruiting, training and motivating staff, ensuring monthly sales goals are met, scheduling staff, staying within payroll percent goals, analyze P&L reports, keeping store expenses within budget, ensuring all areas of responsibility and deadlines are met
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
VOLCOM
01.2013 - 08.2013
- In charge of all operations, visual merchandising entire store, making schedules, staying within payroll percent goals, training sales team, hiring and recruiting, order store supplies
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager/Visual Merchandising
COACH
02.2009 - 11.2012
- Visual directives-Floor set, following corporate timelines and promotional changes, product organization-All drawers, carts, products maintained to corporate visual guidelines, stockroom organization-Products, supplies, and office kept clean and organized, training-Develop staff to store standards and visual marketing guidelines, product analysis-Weekly summary reports and staying current with marketing strategies
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager/Visual Merchandising/Acting Store Manager
FRENCH CONNECTION
09.2007 - 01.2009
- Visual Management-Creating floor and window displays with the use of lighting, space, color and product information to motivate customers and enhance sales, brand image-Creating an environment and coordinating the store is maintained to corporate standards, duty manager-Daily communication with the corporate offices using Excel and Microsoft Word, reporting payroll percent goals, deposits, and creating schedules for the staff, staff management-Following up with store associates to help motivate and ensure daily sales goals
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Some College (No Degree) -
Monterey Peninsula College
Monterey, CASkills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Student Engagement
- Parent-Teacher Communication
- Growth Mindset
- Child Development
- Positive Reinforcement
- Co-Teaching and Co-Planning
References
Excellent references available upon request
Timeline
Teacher
First Baptist Learning Center
08.2023 - Current
Salon Manager
Just Blow Drys
01.2017 - 09.2017
Office Manager
Pacific Pickle Works
01.2015 - 04.2016
Store Manager
G by GUESS
08.2013 - 06.2015
Store Manager
VOLCOM
01.2013 - 08.2013
Assistant Manager/Visual Merchandising
COACH
02.2009 - 11.2012
Assistant Manager/Visual Merchandising/Acting Store Manager
FRENCH CONNECTION
09.2007 - 01.2009
Some College (No Degree) -
Monterey Peninsula College
Similar Profiles
Amanda BylerAmanda Byler
Daycare Director at First Baptist Learning CenterDaycare Director at First Baptist Learning Center
Shelbi DanielsShelbi Daniels
Daycare Teacher at First Baptist Learning CenterDaycare Teacher at First Baptist Learning Center
Danielle DoddDanielle Dodd
Administrative Assistant at Somerville Baptist Learning CenterAdministrative Assistant at Somerville Baptist Learning Center
Colby DeLeonColby DeLeon
Armed Security Officer at Alcuin Montessori SchoolArmed Security Officer at Alcuin Montessori School
Daniyal IqbalDaniyal Iqbal
Senior Accountant at Prophix Software Inc.Senior Accountant at Prophix Software Inc.