Brittany Gleason
Chambersburg,Pennsylvania
Summary
Driven leader, certified coach, and CFE with a proven track record and excellent reputation at Farmers And Merchants Trust Company, enhancing digital banking operations and fraud prevention. Excels in project implementation and team motivation, significantly boosting efficiency. Skilled in fraud investigation and adept at clear communication and expectations. Successfully implemented various fraud prevention strategies as well as products and services to minimize risk.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Data Operations Manager
Farmers And Merchants Trust Company
Chambersburg, PA
06.2021 - Current
- Manager of a team of 9, in the digital banking field. Area of expertise include:
- Fraud investigation and Disputes; ACH, Card Fraud, Zelle, and Check.
- Call Center Customer Service for internal and external customers.
- Fraud monitoring for all digital avenues assessing risks, implementing new products and process improvement.
- ACH, working with business partners assuring files are processed and business customers are on onboarded efficiently.
- File Processing: Processing all files to the Federal Reserve and EOD processing.
- Online Account Opening, onboarding new customers digitally from start to finish.
- Card production, producing in house card operations.
- ATM/ITM servicing and reconciliation
- Team efficiency with regular performance reviews, goal setting, monthly coaching sessions, and staff training initiatives.
- Conducts thorough risk assessments for all major projects, mitigating potential threats before they could impact business outcomes negatively.
- Developing comprehensive disaster recovery plans to minimize downtime in the event of data loss or system failures.
- Developing new strategies, and implements changes presented to Senior Management to increase sales and efficiency in operations.
EFT Fraud Specialist III
Farmers and Merchants Trust Company
Chambersburg, PA
01.2012 - 06.2021
- Improved customer trust by promptly addressing and resolving reported instances of fraud for all electronic channels including: Zelle, Debit Card, ACH, and External Transfer.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
- Trained community office staff and customers on different types of fraud as wells as asking customers probing questions for instances of fraud.
- Strengthened communication channels between departments, ensuring a coordinated approach towards combating fraud within the organization.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies
- Lead and organized organizational compromise events, for Debit Card Fraud, ATM Skimming, and Data Breaches.
- Created and Implemented Fraud rules to prevent and reduce fraud.
- Video surveillance
Financial Service Representative
Farmers and Merchant Trust Company
Chambersburg, PA
06.2010 - 01.2012
- Processed daily customer transactions in the community office.
- Balancing ATM, Branch, Cash Drawer, Safe Deposit Boxes.
- Cross selling products and services to reach organizational sales goals.
- Working effectively in fast-paced environment.
- Document review for auditing.
- Account Opening
Education
Certification - Certified Fraud Examiner
ACFE
01.2024
Certification - Medical Assistant
Kaplan University
Hagerstown, MD01.2009
Graduate -
Chambersburg Area Senior High School
Chambersburg, PA06.2008
Skills
- Fraud investigation/Monitoring
- Fraud Prevention
- Individually Motivated
- Teamwork
- Project Implementation
- Motivator/Certified Coach
Certification
Certified Fraud Examiner
Timeline
Assistant Data Operations Manager
Farmers And Merchants Trust Company
06.2021 - Current
EFT Fraud Specialist III
Farmers and Merchants Trust Company
01.2012 - 06.2021
Financial Service Representative
Farmers and Merchant Trust Company
06.2010 - 01.2012
Certification - Certified Fraud Examiner
ACFE
Certification - Medical Assistant
Kaplan University
Graduate -
Chambersburg Area Senior High School