Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Glenn

Allen,TX

Summary

Proven leader in high-pressure environments, adept at fostering team collaboration and enhancing guest experiences, notably at Ebar Tex Mex. Excelled in strategic planning and employee supervision, boosting table turnover and customer satisfaction. Skilled in reservation management and maintaining a calm demeanor, I consistently exceed operational goals and improve service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hostess Manager

Ebar Tex Mex
04.2014 - Current
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.

Receptionist Administrator

Aesthetic Laser Academy
03.2013 - 05.2016
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.

Education

No Degree - Esthetics

Paul Mitchell Esthetics Program
Arlington, TX
04.2006

GED -

North Mesquite High School
Mesquite, TX
06.2000

Skills

  • Reservation Management
  • Employee Scheduling
  • Workplace Safety
  • Sales Promotion
  • Guest Relations
  • Customer Service
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Relationship Building
  • Sanitation
  • Calm and Pleasant Demeanor
  • Managing Reservations and Large Parties
  • Strategic Planning
  • Employee Supervision
  • Calendar and Scheduling Software
  • Customer Retention
  • Health Code Compliance
  • Multitasking Abilities
  • Excellent Communication

Certification

  • Licensed Esthetician - 2006-Now

Timeline

Hostess Manager

Ebar Tex Mex
04.2014 - Current

Receptionist Administrator

Aesthetic Laser Academy
03.2013 - 05.2016

No Degree - Esthetics

Paul Mitchell Esthetics Program

GED -

North Mesquite High School

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Brittany Glenn