Brittany Goddard
Gray,TN
Summary
Accomplished Office Manager with a proven track record at Premier Dental Arts, adept in customer service and office administration. Excelled in lowering costs by optimizing financial practices and enhancing team productivity through effective leadership and training. Skilled in data entry and account reconciliation, significantly improving operational efficiency and client satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Ticketing Executive with 4 years of experience managing ticketing and sales for broad variety of events and venues. Confers with clients to strategize on maximizing ticket sales, supporting sales and operations staff in meeting objectives. Effective team leader exceeding expectations in event attendance and customer satisfaction. Detail-oriented Patient Account Representative with extensive knowledge of billing systems, medical terminology and insurance practices. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Premier Dental Arts
05.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Ran bi-weekly payroll for 35+ employees.
- Responsible for all financial data and reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Controlled finances to lower costs and keep business operating within budget.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Promotion/Ticketing Manager
IMC Management
08.2012 - 01.2016
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Fostered excellent working relations with concert promoters, other internal departments and high-profile clients, regularly planning and coordinating large events.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Improved customer satisfaction by efficiently managing ticketing processes and addressing concerns promptly.
- Negotiated contracts with vendors, obtaining favorable terms for ticketing system upgrades and maintenance services.
Certified Patient Account Specialist
Mountain States Health Alliance
10.2005 - 06.2010
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Posted payments and processed refunds.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Fostered strong relationships with insurance representatives to facilitate smooth communications regarding claim submissions, denials, appeals, or underpayments issues that arose during processing stages.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
Education
No Degree - General Studies
Northeast State Community College
Blountville, TNHigh School Diploma -
Sullivan South High School
Kingsport05.2003
Skills
- Customer Service
- Payroll and budgeting
- Bookkeeping
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Account Reconciliation
- Team Leadership
- Computer Skills
- Scheduling and Coordinating
Certification
- Certified Patient Account Representative, Mountain States Health Alliance - 5 years
- EOS trained
Timeline
Office Manager
Premier Dental Arts
05.2015 - Current
Promotion/Ticketing Manager
IMC Management
08.2012 - 01.2016
Certified Patient Account Specialist
Mountain States Health Alliance
10.2005 - 06.2010
No Degree - General Studies
Northeast State Community College
High School Diploma -
Sullivan South High School
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