Brittany Godwin
Selma,NC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Diligent Desired Position with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
17
17
years of professional experience
Work History
Server
The Robbins Nest
03.2023 - Current
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Managed food and beverage orders accurately and efficiently in fast-paced environment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Assisted in training new servers on menu items and restaurant procedures.
- Maintained cleanliness and organization of dining areas to comply with health standards.
- Adapted to changing priorities during peak service hours to meet customer demands.
- Resolved guest complaints promptly, fostering positive relationships with patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier
Speedway Gas Station
01.2018 - 01.2019
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Assisted customers with inquiries and provided product information to enhance service experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to manage inventory levels and stock merchandise effectively.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Operated point-of-sale systems for quick processing of sales and returns while minimizing errors.
- Conducted daily cash drawer audits, ensuring accountability in financial transactions at shift end.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Stocker
Roses
07.2008 - 11.2009
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Assisted customers with inquiries and provided product information to enhance service experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to manage inventory levels and stock merchandise effectively.
- Conducted daily cash drawer audits, ensuring accountability in financial transactions at shift end.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Redneck Bbq Lab
12.2017 - 08.2018
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Assisted customers with inquiries and provided product information to enhance service experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to manage inventory levels and stock merchandise effectively.
- Conducted daily cash drawer audits, ensuring accountability in financial transactions at shift end.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Host
Raleigh Beer Garden
08.2017 - 01.2018
- Welcomed guests and managed seating arrangements to optimize flow and enhance customer experience.
- Provided menu guidance and answered questions to ensure informed dining choices for patrons.
- Collaborated with kitchen staff to communicate guest orders and special requests efficiently.
- Monitored dining area for cleanliness, ensuring a welcoming atmosphere for all visitors.
- Assisted in training new hosts, fostering teamwork and adherence to service standards.
- Handled reservation systems, coordinating bookings to maximize table utilization during peak hours.
- Addressed guest concerns promptly, maintaining high levels of satisfaction through effective problem-solving.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Packer
Sigma
01.2014 - 03.2016
- Operated packaging machinery to ensure efficient product assembly.
- Inspected packaged goods for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained cleanliness and organization of work area to enhance safety protocols.
- Assisted in training new employees on packing techniques and safety procedures.
- Monitored inventory levels and reported shortages to management promptly.
- Ensured timely completion of orders while adhering to strict deadlines and schedules.
- Implemented process improvements that increased packing efficiency and reduced waste.
Packer
Bickles
10.2010 - 09.2012
- Operated packaging machinery to ensure efficient product assembly.
- Inspected packaged goods for quality assurance and compliance with standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained cleanliness and organization of work area to enhance safety protocols.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
Secretary to the General Manager
R and J Tire
03.2011 - 06.2012
- Managed correspondence and scheduling for General Manager, ensuring timely communication and efficient time management.
- Coordinated meetings, prepared agendas, and documented minutes to support decision-making processes.
- Maintained organized filing systems for confidential documents, enhancing information retrieval efficiency.
- Assisted in preparing reports and presentations, contributing to effective stakeholder engagement and communication.
- Implemented office procedures that streamlined operations, resulting in improved workflow efficiency.
- Monitored supplies inventory and coordinated procurement activities to maintain operational readiness.
- Supported staff onboarding by organizing training materials and schedules, fostering a collaborative team environment.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
Education
No Degree - Cosmetology
Johnston Community College
Smithfield, North Carolina, NCHigh School Diploma -
West Johnston High School
Benson, NC06.2007
Skills
Honesty, outgoing, fast, funny,
Timeline
Server
The Robbins Nest
03.2023 - Current
Cashier
Speedway Gas Station
01.2018 - 01.2019
Cashier
Redneck Bbq Lab
12.2017 - 08.2018
Host
Raleigh Beer Garden
08.2017 - 01.2018
Packer
Sigma
01.2014 - 03.2016
Secretary to the General Manager
R and J Tire
03.2011 - 06.2012
Packer
Bickles
10.2010 - 09.2012
Cashier Stocker
Roses
07.2008 - 11.2009
No Degree - Cosmetology
Johnston Community College
High School Diploma -
West Johnston High School