Medical Assistant
Northern Light Eastern Maine Medical Center
Bangor, ME
07.2020 - 08.2024
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized patient charts before each day's clinic sessions began.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Handled general office duties to support administrative staff during peak hours.
- Scheduled appointments for patients via phone and in person.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Collected samples from patients for laboratory testing purposes.
- Incorporated outside records into charts and EHR.
- Explained treatment procedures and physicians' instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Inspected equipment to ensure proper working order prior to use on patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.