Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Gomez

Dallas,TX

Summary

Dynamic Server Supervisor with a proven track record at Thomas Cuisine, excelling in employee training and customer service. Bilingual and adept at menu development, I foster strong team collaboration while ensuring compliance with health regulations. Recognized for resolving customer complaints effectively, enhancing guest satisfaction in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server Supervisor & Trainer

Thomas Cuisine with The Legacy at Willowbend
Plano, TX
10.2021 - Current
  • Started as server, then was promoted to Server Supervisor.
  • Trained new employees on restaurant policies and procedures.
  • Provided support during peak times when additional staff was needed.
  • Handled resident orders, disposed of empty plates, and arranged tables for upcoming diners during dinner time.
  • In charge of uploading all weekly menus to the online platform for residents to see.
  • Developed menus for special events such as banquets, marketing events, or private parties based on budget considerations.
  • Ensured that all liquor laws are observed while serving alcoholic beverages.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Monitored inventory levels, ordering supplies as needed.
  • Coordinated catering services for special events such as marketing events or corporate functions.

Cashier Team Lead

Wingstop
Dallas, USA
04.2021 - 08.2021
  • Developed strong working relationships with team members to foster collaboration.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the restaurant's menu and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Associate

Amazon UTX4
Dallas, USA
03.2021 - 04.2021
  • I would meet up with the floor manager to see if I had any specific duties I needed to do that day.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Made sure my assignments were completed to the fullest and made sure that my tools were properly returned before my shift was over.
  • Stocked shelves with Inventory and ensured products were categorized properly to ensure delivery drivers had correct products for their routes.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Education

Diploma -

Richardson High school
Richardson
05.2020

Skills

  • Bilingual
  • Fluent in English
  • Fluent in Spanish
  • Fast learner
  • Adaptability
  • Diligence
  • Technology proficiency
  • Organizational skills
  • Employee training
  • Team leadership
  • Customer service
  • Menu development
  • Communication skills
  • Customer relationship management
  • Guest service
  • Strong leadership

Timeline

Server Supervisor & Trainer

Thomas Cuisine with The Legacy at Willowbend
10.2021 - Current

Cashier Team Lead

Wingstop
04.2021 - 08.2021

Associate

Amazon UTX4
03.2021 - 04.2021

Diploma -

Richardson High school

Similar Profiles

CREATE PROFILE