Brittany Gonzalez

-Verifying client units are valid within our system

-Gathering all necessary information needed for dispatching service

-Finding providers in the area that are able to assist with the service and providing all information needing to find the unit and dispatch with parts that will be needed for repairs.

-Discuss pricing with the providers and come to an agreement how many hours each repair should cost.

-Follow up with the providers throughout the entire process including dispatching time, on site time, parts run, parts pricing, labor cost, completion time, and if the job was a success or if additional repairs will be needed.

-Setting up towing service and discuss pricing and hours needed for the port to port miles that will be needed.

-Setting up service with major shops including OEM dealers, Freightliner, Mack, Kenworth, ect-Checking emails throughout the shift to confirm invoicing and getting work orders ready for payment including all pricing is approved by the client and TTN confirming with the driver or company that the service has been completed, and loading the invoices into the work order

-Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

-Tracked service progress to identify possible delays and provide real-time updates

-Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

-Verified and confirmed insurance status before intaking calls.

-Call intake and dispatching service.

-Managed a group of ten employees on shift including approving service cost when requested from the vendors, confirming that service had been completed, gathering invoices from the client, and making virtual credit cards as payment.

-Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.