Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brittany Gonzalez - Martinez

Eureka,MT

Summary

Proven Supervisor at Bayfront Restaurant, adept in high-volume dining and server support, showcases exceptional adaptability and strong multitasking abilities. Achieved notable customer satisfaction through effective communication and professionalism. Excelled in maintaining operational efficiency and cleanliness. Demonstrates a blend of hard skills in POS software proficiency and soft skills in verbal and written communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Bayfront Restaurant
08.2022 - Current
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Completed cash and credit card transactions accurately using POS software.

Hostess

Bayfront Restaurant
05.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Dishwasher

Bayfront Restaurant
11.2022 - Current
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.

Housekeeping Room Attendant

Carter House Inns & Restaurant 301
01.2021 - 09.2021
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Skills

  • Strong multitasking
  • High volume dining
  • Server support
  • Verbal and written communication
  • Adaptability and flexibility
  • Effective communication

Certification

  • ServSafe

Timeline

Hostess

Bayfront Restaurant
05.2023 - Current

Dishwasher

Bayfront Restaurant
11.2022 - Current

Supervisor

Bayfront Restaurant
08.2022 - Current

Housekeeping Room Attendant

Carter House Inns & Restaurant 301
01.2021 - 09.2021

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Brittany Gonzalez - Martinez