Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Goodine

Rouses Point,NY

Summary

Diligent Service Lead skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Service Lead

Big Lots
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Provided primary customer support to internal and external customers.

Housekeeper

Quality Inn
04.2021 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Housekeeper/Supervisor

Fairfield Inn And Suites Marriott
11.2018 - 04.2021
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed staff of 7 housekeepers.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.

Housekeeper

Microtel
11.2016 - 11.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Deli/Front End Cashier

Price Chopper
08.2013 - 11.2016
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.

Education

High School Diploma -

Northeastern Clinton Central School
Champlain
06.2011

Skills

  • Customer Care
  • Efficient Service
  • Customer Inquiries
  • Maintaining Clean Work Areas
  • Safety Rules Regulations
  • Employee Performance Evaluations
  • Retail Store Support
  • Service Standard Compliance
  • Guest Experiences
  • Employee Guidance
  • Service Assistance
  • Shift Coverage

Timeline

Service Lead

Big Lots
06.2022 - Current

Housekeeper

Quality Inn
04.2021 - 01.2023

Housekeeper/Supervisor

Fairfield Inn And Suites Marriott
11.2018 - 04.2021

Housekeeper

Microtel
11.2016 - 11.2018

Deli/Front End Cashier

Price Chopper
08.2013 - 11.2016

High School Diploma -

Northeastern Clinton Central School

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Brittany Goodine