Brittany Goss
Chevy Chase,MD
Summary
Results-driven Operations Manager with a proven track record of optimizing processes and enhancing productivity across diverse industries. Seeking to leverage IT credentials, strong problem-solving skills, attention to detail, and leadership abilities in transitioning to an IT Support role. Eager to apply technical acumen and passion for technology to provide exceptional support and contribute to the success of IT operations.
Overview
10
10
years of professional experience
Work History
Principal Consultant
B.ELLE Consulting, LLC
, Multi-National
12.2018 - Current
- Boosted success of diverse businesses, offering insight on various facets of operations
- Documented findings of studies and prepared recommendations for implementation of new systems, procedures and organizational changes
- Recommended training strategies for new systems, procedures, and organizational changes.
Sales Consultant
Eileen Fisher
Chevy Chase, Maryland
04.2022 - 09.2023
- Performed troubleshooting and repairs on standard office technology as needed
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Adapted to changing priorities and unexpected situations with calm demeanor.
Junior Developer (Remote)
ECX-Group
Mexico City, Mexico
12.2020 - 02.2022
- Performed quality assurance and integration testing for completed projects ahead of deployment
- Supported peers with code reviews, brainstorming and guidance
- Converted user requirements into technical designs and developed plan of action
- Utilized design tools to maintain web application forms, data groups and user experience functionality
- Designed and developed software applications using programming languages and associated frameworks.
Senior Talent Acquisition Manager
SekTek, Inc
Reston, Virginia
04.2017 - 09.2020
- Engaged and partnered with business leaders to understand hiring requirements and formulate successful talent acquisition strategies to meet diverse needs
- Brought in new candidates through special hiring events, online recruitment drives and in-person interviews.
Sales Executive
Global Employment Solutions
Washington, DC
03.2016 - 02.2017
- Utilized CRM software to track sales activities, manage customer interactions, and generate accurate sales forecasts and reports
- Sought out and qualified new leads to build sales pipelines
- Recommended solutions to clients based on needs to sell products.
Operations Manager
USSA
Falls Church, Virginia
03.2014 - 12.2016
- Assessed, analyzed and solved, or proposed solutions to operational challenges
- Built dynamic working relationships with clients, team members and support departments to achieve cross-functional objectives
- Managed team schedules and allocated resources where needed to uphold operational excellence.
Education
CERTIFICATIONS, CompTIA A -
Per Scholas
CERTIFICATIONS, Google It Support Professional -
Per Scholas
PROGRAM OF STUDY, Bachelor of Science (B.S.) - Computer Science/Computer Information Systems -
Prince George's Community College
PROGRAM OF STUDY, Bachelor of Arts (B.A.) - International Relations -
University of Rochester
Skills
- Troubleshooting & Diagnostics
- IEEE Standards
- Client Relationship/Experience Management
- IT/Helpdesk Support
- Backup & Recovery Systems
- Cross-Functional Team Leadership
- Computer Hardware Installation & Support
- Software Installation & Management
- Operations Management
- Networking
- System Administration
- Enterprise, Word-Processing, CRM and HRM Software
Websites
Personal Information
Title: IT/Helpdesk Support Technician
Languages
- English (Native)
- Spanish (Intermediate)
Timeline
Sales Consultant
Eileen Fisher
04.2022 - 09.2023
Junior Developer (Remote)
ECX-Group
12.2020 - 02.2022
Principal Consultant
B.ELLE Consulting, LLC
12.2018 - Current
Senior Talent Acquisition Manager
SekTek, Inc
04.2017 - 09.2020
Sales Executive
Global Employment Solutions
03.2016 - 02.2017
Operations Manager
USSA
03.2014 - 12.2016
CERTIFICATIONS, CompTIA A -
Per Scholas
CERTIFICATIONS, Google It Support Professional -
Per Scholas
PROGRAM OF STUDY, Bachelor of Science (B.S.) - Computer Science/Computer Information Systems -
Prince George's Community College
PROGRAM OF STUDY, Bachelor of Arts (B.A.) - International Relations -
University of Rochester
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