Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Brittany Grady

Atlanta,GA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Rental Car Driver/Shuttle Driver

Enterprise Holdings
Atlanta, GA
08.2023 - Current
  • Assisted with scheduling maintenance services for fleet vehicles as needed.
  • Responded promptly to customer inquiries or requests for assistance with any issues related to their rental experience.
  • Ensured that all vehicles were fueled before being rented out to new customers.
  • Provided directions to customers regarding location of rental cars in the lot.
  • Cleaned interior and exterior of vehicles as needed per company standards.
  • Delivered courtesy calls following up on customer satisfaction after each completed transaction.
  • Assisted customers with selecting a rental car based on their needs.
  • Performed pre-rental inspection of vehicles for cleanliness, damage and safety features.
  • Maintained detailed records of all vehicles rented, returned and overdue rentals.
  • Adhered to all applicable traffic laws while driving rental cars on public roads.
  • Conducted regular checks on tires, brakes, windshield wipers and other important parts of the vehicle's operation.
  • Greeted customers and provided customer service.
  • Verified customer driver's license, credit card information, and insurance coverage prior to renting vehicle.
  • Transported customers between locations as needed.
  • Filed reports detailing any accidents or incidents involving rental cars while in use by customers.
  • Inspected returning vehicles for damages or missing items and reconciled discrepancies accordingly.
  • Processed all paperwork necessary for rental transactions including contracts and agreements.
  • Collected payments from customers and issued receipts as required.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Coordinated with warehouse staff for efficient cargo loading and unloading.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Achieved consistently high customer scores due to exceptional service.
  • Assisted in loading and unloading vehicles to ensure safe transport of goods.
  • Drove trucks to and from job sites to deliver supplies.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Conducted safety briefings to inform passengers of emergency procedures.
  • Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
  • Verified that all luggage was safely loaded onto bus prior to departure.
  • Checked tickets to ensure all passengers were authorized for travel.
  • Assisted passengers with boarding and disembarking the shuttle bus.
  • Communicated regularly with dispatch via two-way radio regarding schedule changes or updates.
  • Notified dispatch of delays due to traffic or other conditions.
  • Adhered to all safety regulations set forth by the Department of Transportation.
  • Kept updated knowledge of local roads, landmarks, attractions, and routes for accurate navigation purposes.

Courier Driver/Dispatcher

1-800-Radiator
Smyrna, GA
08.2022 - 07.2023
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Collected payments from customers upon delivery of goods as required.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Delivered items to residential addresses within specified time frames.
  • Communicated with customers to coordinate delivery times.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Responded quickly to emergency situations requiring immediate action.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Provided excellent customer service by answering questions about delivery status.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Quickly responded to customer inquiries to improve business relationships.
  • Coordinated parcel delivery using strong time management skills.
  • Offered excellent customer service, resolving issues and answering queries at the point of delivery.
  • Verified driver credentials prior to assigning them a route or task.
  • Provided timely updates to customers regarding their orders or requests.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Ensured compliance with safety regulations and company policies.
  • Maintained logs of all incoming calls and assigned tasks.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Assigned drivers to appropriate routes based on customer needs.
  • Developed strategies for improving efficiency within the dispatch department.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Participated in team meetings discussing changes in procedures or processes.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Certified Nursing Assistant

Metnurse
Atlanta, GA
03.2020 - 08.2022
  • Observed and reported unusual symptoms and changes to charge nurse
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Facilitated activities of daily living
  • Personal hygiene management, feeding and ambulation
  • Answered signal lights, bells or intercom systems to determine resident needs
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
  • Assisted residents with bathing and dressing to promote personal hygiene
  • Used mobility devices to transport patients
  • Helped residents walk with or without self-help devices
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Distributed drinking water and nourishment to residents
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
  • Documented activities and recorded information in EMR system
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment

DELIVERY DRIVER

Kitchen Bistro
Atlanta, GA
12.2018 - 02.2020
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
  • Kept delivery vehicle clean and neat to maintain company's professional reputation
  • Served customers promptly by smoothly collecting and delivering high volume of orders
  • Developed and maintained professional relations between customer, store personnel and company
  • Drove continuously during shifts
  • Meet deadlines and achieved high customer satisfaction ratings
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
  • Verified orders prior to completing deliveries to avoid customer complaints
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates
  • Coordinated work of team of drivers delivering across local area
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
  • Processed payments, made change and provided receipts
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
  • Displayed products properly at customer sites and according to company specifications and policies
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase

SECRETARY

Gusto
Atlanta, GA
12.2018 - 12.2019
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Offered office-wide software support and training
  • Troubleshooting issues and optimizing usage
  • Kept reception area clean and neat to give visitors positive first impression
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Negotiated room and event space prices to save company costs
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Recorded minutes at board meetings adhering to proper procedures and bylaws
  • Received and routed business correspondence to correct departments and staff members
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Responded to inquiries from callers seeking information
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Produced highly accurate internal and external letters and memoranda

CASHIER

Zoo Atlanta
Atlanta, GA
12.2017 - 01.2019
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Counted money in drawers at beginning and end of each shift
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed
  • Completed file maintenance log for price discrepancies
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Used POS system to enter orders
  • Process payments and issue receipts
  • Operated cash register to record all transactions accurately and efficiently
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Performed cash
  • Card and check transactions to complete customer purchases

CNA

Eldo INC
Atlanta, GA
01.2017 - 05.2018
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Cared for clients with diagnoses such as respiratory failure, diabetes
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
  • Participated in fun group activities with patients to boost mood
  • Improve overall memory and provide light entertainment
  • Obtained client medical history, including medication information, symptoms and allergies
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Provided care to patients throughout lifespan with consideration of aging processes
  • Human development stages and culture
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Transported patients between rooms and appointments or testing locations
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information

Education

Master of Arts - Pyschology

Clark Atlanta University
Atlanta, GA
04.2014

High School Diploma -

Douglas High School
Douglas, GA
08.2008

Skills

  • Delivery and Shipment Records
  • Problem Solving
  • Ability to Lift 50 Pounds
  • Order Fulfillment
  • Dependability and Honesty
  • Vehicle Safety and Maintenance
  • Efficiency and Time Management
  • Route Planning
  • Inventory Management
  • Clean Driving Record
  • Traffic Laws and Regulations
  • Cash Handling
  • Delivery Verification
  • Multitasking
  • Attention to Detail
  • Payment Processing
  • Safety and Compliance
  • Contactless Deliveries
  • Communication and Interpersonal
  • Reliable Vehicle
  • Proficient in Microsoft Office
  • Customer Service
  • Problem-solving capabilities
  • Marketing and Promotions
  • Process improvement strategies
  • Team leadership abilities
  • Customer Relations
  • Data Entry
  • Dispatch Coordination
  • Service Coordination
  • Work Order Management
  • Database Management
  • Driver communication
  • Vehicle Maintenance
  • Fuel logs
  • Basic repair procedures
  • Pickup and drop-off scheduling
  • Vehicle maintenance and repair
  • GPS Applications
  • Valid [State] license
  • Inclement weather driving
  • Emergency Procedures
  • Defensive Driving
  • Delivery Management
  • Scheduling pickups
  • Mapping skills
  • Behavior Management
  • Passenger Assistance
  • Safe Driving
  • Area knowledge
  • Punctuality
  • Guest Relations

Additional Information

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Certification

  • Driver License
  • CNA License
  • Forklift Cerifications
  • Alcohol and Beverage Delivery Certificate
  • First Aid/ CPR Certifications

Timeline

Rental Car Driver/Shuttle Driver

Enterprise Holdings
08.2023 - Current

Courier Driver/Dispatcher

1-800-Radiator
08.2022 - 07.2023

Certified Nursing Assistant

Metnurse
03.2020 - 08.2022

DELIVERY DRIVER

Kitchen Bistro
12.2018 - 02.2020

SECRETARY

Gusto
12.2018 - 12.2019

CASHIER

Zoo Atlanta
12.2017 - 01.2019

CNA

Eldo INC
01.2017 - 05.2018

Master of Arts - Pyschology

Clark Atlanta University

High School Diploma -

Douglas High School

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Brittany Grady