Brittany Graham
Boise,ID
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Full Time Mom
Self-employeed
05.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Safeguarded the well-being of all children by diligently observing safety protocols and promptly addressing potential hazards in the environment.
- Increased fine motor skills through engaging sensory play activities customized for each child''s level of ability.
- Developed creative problem-solving skills among special needs children through guided play sessions that encouraged critical thinking.
- Managed medical appointments and administered prescribed medications accurately, ensuring optimal health outcomes for the children under my care.
- Improved communication abilities of non-verbal children by introducing alternative communication methods, such as visual aids and sign language.
- Promoted physical fitness with adaptive exercises designed to accommodate various limitations or disabilities.
- Tailored learning materials to accommodate diverse learning styles among special needs students, improving overall comprehension and retention rates.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Created and implemented activities to promote language development.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Assisted in potty training and toilet hygiene.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Enhanced quality of life for special needs individuals by providing personalized care and attention.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain calm, supportive environment for special needs individuals.
- Promoted safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Offered support to assist with supervising special needs individuals in home.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
- Organized structured routines for daily activities, creating a sense of predictability and stability for children.
- Provided consistent emotional support to children during challenging situations, helping them develop coping strategies and resilience.
- Assisted special needs students with daily tasks, fostering independence and selfconfidence.
- Ensured safe living environment by meticulously following health and safety guidelines.
- Promoted self-advocacy by teaching individuals how to express their needs and desires.
- Supported educational goals with specialized tutoring sessions, enhancing learning outcomes for those with learning disabilities.
- Supported dietary needs by preparing nutritious meals and educating on healthy eating habits.
- Implemented therapeutic activities that promoted physical well-being and social interaction.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments
Home Health Caregiver
Family Resources Home Care
06.2023 - 08.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain active lifestyle outside home setting.
- Provided mobility assistance such as walking and regular exercising.
- Performed light housekeeping duties to maintain clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided physical assistance for mobility, promoting independence and safety in home environment.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Assisted with end-of-life care.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Advocated for patient needs within healthcare system, ensuring they received appropriate services and resources.
- Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
- Promoted positive atmosphere within home setting by engaging patients in meaningful conversation and activities.
- Enhanced patient comfort by providing compassionate and attentive care.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
- Improved patients' comfort with massage and application of topical treatments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide highest quality of personalized assistance.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Delivery Driver
Papa John's
09.2016 - 05.2017
- Job requirements were, Cutting pizza's, doing dishes, Delivering Orders to customers in a timely fashion, Stocking soda coolers inside the store, Taking called in orders, and other various tasks asked to accomplish.
Fraud Account Specialist Supervisor
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
07.2016 - 09.2016
- Helping people report fraud on their accounts, While using multiple different programs on different screens at the same time, Maintaining a respectful personable pleasant experience for those individuals experiencing fraudulent activity on their accounts and trying to keep them calm
- Completed routine and complex account updates to resolve problems.
- Analyzed financial data and generated accurate, insightful reports for management.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Recorded accurate and efficient records in customer database.
Tee Shirt Advertisement Sales Rep
All-American Publishing
05.2015 - 07.2015
- Job requirements included, Meeting minimum requirements for cold calls of a list metting calls per hour as well as talk times per hour, To sell ads On backs of T shirts, in Various locations Do benefit local schools in those areas, As well as when making sales filling out the appropriate paperwork associated with that sale
Cashier
Wendy's
04.2015 - 04.2015
- I was a front line cashier, I greeted customers, Put their orders through, Received the payment, Other job Requirements Included but were not limited to, Cleaning up the dining areas, Cleaning up bathrooms, Making sure the front area as well as the lobby were both fully stocked, And other miscellaneous tasks as needed
Grill Cook/Prep Cook
McDonald's
09.2008 - 01.2009
- General food prep, prep stalking, General clean up, job assignment was to cook and prepare fries, meets, pies, and mcflurries, To ensure everything is fully stocked as necessary, Other job Requirements Included but were not limited to, Cleaning up dining areas, Cleaning up bathrooms, Making sure front area as well as lobby were fully stocked, As well as freezers upstairs were also fully stocked, Doing dishes after shift, And other miscellaneous tasks as needed
Education
High school diploma -
Frank Church High (Altern)
Boise, ID04.2013
Skills
- Sales
- Kitchen Experience
- Caregiving
- Complex Problem-solving
- Multitasking and organization
- Empathy and patience
- Hospitality and accommodation
- Honest and dependable
Timeline
Home Health Caregiver
Family Resources Home Care
06.2023 - 08.2024
Full Time Mom
Self-employeed
05.2018 - Current
Delivery Driver
Papa John's
09.2016 - 05.2017
Fraud Account Specialist Supervisor
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
07.2016 - 09.2016
Tee Shirt Advertisement Sales Rep
All-American Publishing
05.2015 - 07.2015
Cashier
Wendy's
04.2015 - 04.2015
Grill Cook/Prep Cook
McDonald's
09.2008 - 01.2009
High school diploma -
Frank Church High (Altern)
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