Brittany Grant-Mayo
Columbus,OH
Overview
9
9
years of professional experience
Work History
Team Leader
Clopay
01.2023 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
Warehouse Clerk
Kroger Delta Distribution
02.2020 - 09.2022
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse up to safety and health regulations at all times.
Assistant Manager
U.S Hair Beauty Supply
06.2015 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enhanced team productivity by streamlining operational processes.
Front Desk Receptionist
Staybridge Suites Hotel
02.2016 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
Call Center Representative
The Gardner
04.2018 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Licensed Cosmetologist -
Salon School Group of Cosmetology
Canal Winchester, OH11.2020
High School Diploma -
Mifflin High School
Columbus06.2012
Skills
- Problem-solving skills
- Data Entry
- Customer Service
- Resolving issues
- Payment Processing
- Appointment Scheduling
- Quality Control
- Delivery Tracking
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- De-Escalation Techniques
- Sales and Upselling
References
Dempsey Calhoun (614)900-7579
Arrica Sheer(614)371-1571
Denise Chattams(937)559-9288
Timeline
Team Leader
Clopay
01.2023 - 04.2024
Warehouse Clerk
Kroger Delta Distribution
02.2020 - 09.2022
Call Center Representative
The Gardner
04.2018 - Current
Front Desk Receptionist
Staybridge Suites Hotel
02.2016 - 06.2018
Assistant Manager
U.S Hair Beauty Supply
06.2015 - 08.2019
Licensed Cosmetologist -
Salon School Group of Cosmetology
High School Diploma -
Mifflin High School