Overview

Work History

Education

Skills

References

Timeline

Brittany Grant-Mayo

Columbus,OH

Overview

years of professional experience

Work History

Team Leader

Clopay

01.2023 - 04.2024

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.

Warehouse Clerk

Kroger Delta Distribution

02.2020 - 09.2022

Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
Checked packages and merchandise for damage and notified vendors.
Kept warehouse up to safety and health regulations at all times.

Assistant Manager

U.S Hair Beauty Supply

06.2015 - 08.2019

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Enhanced team productivity by streamlining operational processes.

Front Desk Receptionist

Staybridge Suites Hotel

02.2016 - 06.2018

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Confirmed appointments, communicated with clients, and updated client records.

Call Center Representative

The Gardner

04.2018 - Current

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Maintained up-to-date knowledge of product and service changes.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.
Investigated and resolved accounting, service and delivery concerns.
Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Licensed Cosmetologist -

Salon School Group of Cosmetology

Canal Winchester, OH

11.2020

High School Diploma -

Mifflin High School

Columbus

06.2012