Brittany Greco

- Works independently in a fully remote home-office.

- High call volume, up to 75 inbound calls per day.

- Creates urgency with enthusiasm to close the same-day sale.

- Fast-paced work environment while following a strict QA call script.

- Achieves a monthly average Quality Assurance score of 94%.

- Clear verbal communication and customer engagement skills.

- Exceeds company call center monthly sales goals with an average production rate of 37%.

- Meets with direct supervisor for one-on-one meetings weekly to discuss key metrics & call center goal expectations.

- Excellent customer service skills.

- Actively listens to each customer while simultaneously entering the customer’s data in CRM system.

- Received numerous customer compliments of positive feedback for giving excellent customer service.

- Residential door-to-door sales.

- Received up to 100 warm leads, monthly.

- Face to face sales presentations with Android Tablet.

- Closed 1-2 sales per day, to meet company sales target.

- Attended weekly in-office meetings.

- Collaborated with fellow sales representatives to enhance customer service.

- Developed and managed a territory of 14 cities in South Orange County, CA.

- Cultivated robust relationships with business owners, through active listening and following up on their needs.

- Cold called new business clients with various communications; email, phone, face.

- Created sales presentations using a company provided laptop and iPhone.

- Flew to different states for in person training, throughout the year.

- Closely collaborated with other Account Executives in the field, to help drive sales.

- Managed a sales team of 13 rental agents.

- Managed a fleet of over 1000+ vehicles.

- Sustained high employee retention through empathy & engaged listening skills.

- Traded vehicles with local office managers to maximize fleet utilization.

- Met and exceeded fleet utilization goals due to high demand, at Long Beach Airport.

- Provided excellent customer service by maintaining “super-clean”, “ready to rent” vehicles.