Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Sonic Drive In
Norman
09.2017 - Current
Work closely with the general manager to manage the overall operations of the store.
Provide training, guidance, and support to all staff members on proper procedures and policies.
Resolve customer complaints in a timely manner, while maintaining a professional demeanor.
Ensured that customer service standards were met or exceeded at all times.
Monitor compliance with health and safety regulations, and ensure food service and quality meet Sonic's standards.
Assist with administrative duties, daily reports, and forecasting.
Manage daily operations of the store, maintaining labor goals, and supervising staff.
Prepared weekly schedules for staff members based on their availability.
Manage store cash intake with high accuracy and prepared daily bank deposits.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Identified opportunities for cost savings and operational efficiency improvements.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Administrative Assistant
Anesthesia Services Group
OKC
08.2015 - 09.2017
Managed daily office tasks, such as filing documents, responding to calls, and overseeing inventory management.
Processed and submitted vendor orders based on requests.
Organized office supplies and maintained inventory for operational efficiency.
Handled preparation and shipping of every outgoing shipment from warehouse.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Maintained office supplies inventory by checking stock to determine inventory level.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Answered questions from customers regarding products and services offered by the company.
Processed invoices for payment using accounting software applications.
Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Front Office Manager
Premier Hospitality Services
Norman
05.2009 - 07.2015
Assisted in managing daily hotel operations and guest services.
Coordinated staff schedules to ensure optimal coverage and service quality.
Oversaw inventory management for supplies and amenities for guest satisfaction.
Responded to customer inquiries about services, facilities, rates, and availability.
Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Processed customer invoices efficiently and accurately.
Collaborated with the sales team to resolve billing discrepancies.
Maintained accurate records of accounts receivable and payable transactions..
Prepared monthly statements for customers and sent out reminder notices when necessary.
Reviewed all incoming payments for accuracy before posting them into the general ledger system.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Managed payroll for temporary, hourly, and salaried employees.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Processed new employee paperwork and entered information into payroll system.
Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.