Brittany Greggs
Oakland,CA
Summary
An accomplished marketing support professional with expertise in overseeing exclusive content on Facebook and Instagram that skillfully enhances the presence of both the office and the affiliated individuals. Having 4+ years of office administrative experience magnified the ability to prioritize various customer requests, greet visitors, answer incoming phone calls, and stay current on updates and ahead of newly adopted technological advancements. My financial acumen is demonstrated through assembling daily deposit reports and effectively collaborating with other departments to ensure customer satisfaction. With a keen eye for detail, creativity in marketing, and a knack for office management, I am a dependable team player ready to make a significant impact and contribute to growth and success in any dynamic work environment.
Overview
10
10
years of professional experience
Work History
Marketing Support and Office Administrator
Coldwell Banker
05.2022 - Current
- Enhance Social Media Management: Proactively and creatively manage the office's Facebook and Instagram accounts to entice potential realtors interested in joining the brokerage.
- Effective Onboarding of New Sales Agents: Successfully onboarded all new sales agents in the Oakland office, ensuring a seamless introduction to the essential tools vital for their business success.
- Optimized Office Material Management: tailoring purchases to specific office needs, avoiding unnecessary expenses, and emphasizing the pivotal role of ensuring a well-equipped workspace for seamless office operations.
- Proactive Issue Resolution: Resolve a range of issues, including printer and copy support as well as navigating connectivity problems, prior to seeking assistance from the IT department.
- Marketing Material Creation: Crafting beautifully designed marketing materials for open houses, social media posts, and house brochures that deliver a lasting impression on potential clients.
Communication Manager and Social Media Coordinator
Jhanelle Rivera
01.2020 - Current
- Craft visually stunning email campaigns that seamlessly showcase the brand's unique color palette, all while captivating the audience with valuable and engaging content.
- Work with the manager to develop a robust social media calendar that adheres to the platform's best practices. Additionally, ensure that sufficient time is allocated for recording and preparing content for editing.
- I confidently maintain timely communication by editing and inserting quality content for the weekly newsletter distribution.
Office Administrator
All Pro Bail Bonds
01.2018 - 05.2022
- Mastery of A/R Payment Reporting: Excel in assembling daily deposit reports for A/R payments, catering exclusively to the highest producing office in the entire northern region.
- Innovative Inventory Enhancement: Pioneered and successfully implemented a cutting-edge checkout system that revolutionized the efficiency and accuracy of the weekly bond inventory process.
- Seamless Client Refund Management: Seamlessly collaborated with two fellow office representatives to expedite and meticulously process client refunds, ensuring utmost client satisfaction.
- Unwavering Data Accuracy Standard: Maintain an unwavering commitment to precision by upholding the highest standards of accuracy in data entry.
- Proactive Office Stewardship: Demonstrate exceptional proactivity during peak office activity by expertly screening phone calls and collecting payments from clients, enhancing overall operational efficiency.
- Exemplary Office Organization: Manage and meticulously organize office supplies, guaranteeing a seamlessly functioning workspace conducive to productivity and success.
Customer Service Representative
Eat24
03.2016 - 09.2017
- Unparalleled Customer Care: Proactively addressed and resolved the concerns of over 40 customers on a daily basis by actively listening and expertly providing effective solutions.
- Streamlined Restaurant Communications: Spearheaded crucial dialogues with restaurants, optimizing their communication with Eat24, and skillfully directed calls to the precise department, ensuring swift issue resolution and enhanced partnerships.
Customer Service Representative
Minted.com
09.2015 - 01.2016
- Guided customers through intricate website to ensure orders were placed correctly
- Provided free shipping and rebates to relieve customer stress.
Stage Crew
Mount Holyoke College, Student Programs
09.2013 - 05.2015
- Collaborated with a team of 3 and event coordinator for 40+ acapella and cultural performances, including preparing sound and lighting.
Education
Bachelor of Arts in Environmental Studies -
Mount Holyoke College
South Hadley, MA05.2015
Skills
- Campaign Implementation
- Content Marketing
- Graphic Design
- Administrative Support
- Understanding of office operations
- Marketing and promotions
Leadership Experience
The Women of Color Task Force (WOCC), South Hadley, MA, Event Coordinator, 10/2014 - 04/2015, Managed the execution of the Hortense Parker Day event and the Women of Color Conference for 100+ guests, Scheduled weekly meetings and delegated tasks amongst 6 staff members which included developing contribution letters for related departments and distributing various materials for promotion, Partnered with mentor and created a budget for all department chairs to enhance a profitable financial forecast, Facilitated food preparation for the 2 main events with special attention to details due to the fluctuating attendance number
Timeline
Marketing Support and Office Administrator
Coldwell Banker
05.2022 - Current
Communication Manager and Social Media Coordinator
Jhanelle Rivera
01.2020 - Current
Office Administrator
All Pro Bail Bonds
01.2018 - 05.2022
Customer Service Representative
Eat24
03.2016 - 09.2017
Customer Service Representative
Minted.com
09.2015 - 01.2016
Stage Crew
Mount Holyoke College, Student Programs
09.2013 - 05.2015
Bachelor of Arts in Environmental Studies -
Mount Holyoke College
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