Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Brittany Gregory

Alma,AR

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Focused Patient Service Representative with 8 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Motivated PSR with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Mercy
Fort Smith, AR
10.2019 - 02.2024
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Sorted and distributed incoming mail daily.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Ran credit card batches and balanced deposits on daily basis.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Stayed current on community-based resources and services useful to patients.

Patient Service Representative

Baptist Health Medical Center
Fort Smith, AR
08.2019 - 10.2019
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Inputted patient demographic data into electronic health record system.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Documented and managed patient information in computer system.
  • Registered patients by verifying records to update computer system and patient charts.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Stayed current on community-based resources and services useful to patients.

Patient Services Representative

Sparks Regional Medical Center
Fort Smith, AR
06.2016 - 08.2019
  • Greeted patients upon arrival and ensured they had the necessary paperwork completed.
  • Assisted with patient registration, insurance verification, and appointment scheduling.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Collected copayments from patients at time of service.
  • Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
  • Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..
  • Entered new patient demographics into database system accurately and efficiently.
  • Participated in team meetings to discuss new initiatives or process improvements.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Cashier

Murphys USA
Alma , AR
11.2011 - 10.2013
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Bachelor of Science - Counseling

Grand Canyon University
Phoenix, AZ
01-2024

Associate of Science - General Studies

Vincennes University
Vincennes, IN
05-2018

High School Diploma -

Muldrow High School
Muldrow, OK
05-2007

Skills

  • Bookkeeping Support
  • Onsite Tours
  • Appointment Scheduling
  • System Updates
  • Appointment Confirmation
  • HIPAA Compliance
  • Medical Insurance
  • Insurance Verification
  • Customer Service
  • Payment Collection
  • Scheduling Appointments

Accomplishments

  • Graduated With Honors At Vincennes University
  • Graduated with 3.50- Deans List at Grand Canyon University

References

Mandy Fluitt N.P- Coworker- 479 285 0003

Brianna Cate M.A.- Coworker- 479 221 6652

Stella Kelly R.N- 405 887 9237

Dr. Amita Heaser 630 854 0184

Paula Jones- 479 322 8789

Timeline

Patient Service Representative

Mercy
10.2019 - 02.2024

Patient Service Representative

Baptist Health Medical Center
08.2019 - 10.2019

Patient Services Representative

Sparks Regional Medical Center
06.2016 - 08.2019

Cashier

Murphys USA
11.2011 - 10.2013

Bachelor of Science - Counseling

Grand Canyon University

Associate of Science - General Studies

Vincennes University

High School Diploma -

Muldrow High School
Brittany Gregory