Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Gregory

Summary

Results-driven claims professional with strong analytical skills and keen eye for detail. Adept in processing claims efficiently while ensuring accuracy and compliance with regulations. Known for fostering team collaboration and adapting to changing requirements seamlessly. Dependable, focused, and skilled in conflict resolution and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Claims Associate

Sedgwick CMS
07.2024 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Developed positive relationships with clients, fostering trust and open communication during the claims process.

Claims Assistant

Sedgwick Claims Management
02.2024 - 07.2024
  • Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
  • Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.

Patient Care Coordinator

Farah Dermatology And Cosmetics
10.2022 - 02.2024
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Waitress

Bull And Bear Roadhouse
11.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Customer Service Desk Manager

Home Depot
05.2018 - 10.2020


  • Facilitated smooth operations by overseeing daily tasks, managing staff schedules, and resolving conflicts as needed.
  • Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.
  • Improved team morale by creating a positive work environment through open communication and regular feedback sessions.

Education

High School Diploma -

Notre Dame Jr. Sr. High School
Utica, NY
06-2014

Skills

  • Claims processing
  • Claims investigation
  • Policy interpretation
  • Documentation review
  • Time management
  • Team collaboration
  • Conflict resolution

Certification

  • Licensed Independent Adjustor for Motor Vehicle No-Fault & Workers Comp Health Services Charges

Timeline

Claims Associate

Sedgwick CMS
07.2024 - Current

Claims Assistant

Sedgwick Claims Management
02.2024 - 07.2024

Waitress

Bull And Bear Roadhouse
11.2022 - Current

Patient Care Coordinator

Farah Dermatology And Cosmetics
10.2022 - 02.2024

Customer Service Desk Manager

Home Depot
05.2018 - 10.2020

High School Diploma -

Notre Dame Jr. Sr. High School

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