Brittany Guerrero
South San Francisco,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Beverage Server
The Cosmopolitan Las, Las Vegas Blvd
01.2015 - 08.2023
- Strategically timed check-ins with customers to take orders or replace current beverages.
- Checked guests' identification before serving alcoholic beverages.
- Offer variety of beverages including specialty cocktails and coffees.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Collected trash from customer area (slot machines or gaming tables), emptied all dirty glassware from bus tubs and transport to back of house.
- Maintained adequate levels of garnishes and well-stocked drink stations to keep service flowing smoothly.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Barista
Va Bene Cafe @ The Cosmopolitan Of Las Vegas
07.2014 - 01.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Concession Worker
Wynn Las Vegas
06.2010 - 03.2013
- Consistently provided friendly service to promote better customer engagement.
- Communicated stand offerings and answered guest questions regarding orders.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Used cash register to tender change and process cash and credit card payments.
Education
High School Diploma -
Centennial HS
Las Vegas06.2007
Skills
- Timely Beverage Delivery
- Responsible Alcohol Service
- Guest Satisfaction
- Safety and Sanitation
- Money Handling
- High-Volume Environments
- Customer Interaction
- Bar and table Cleaning
- Wine and Liquor Service
- Ability to Lift 30 Pounds
Timeline
Beverage Server
The Cosmopolitan Las, Las Vegas Blvd
01.2015 - 08.2023
Barista
Va Bene Cafe @ The Cosmopolitan Of Las Vegas
07.2014 - 01.2015
Concession Worker
Wynn Las Vegas
06.2010 - 03.2013
High School Diploma -
Centennial HS
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