Brittany Gutierrez
Gulfport,MS
Summary
Knowledgeable Desired Position with strong background in supporting senior management through efficient administrative operations. Demonstrated ability to streamline office processes and enhance productivity. Proven track record in managing schedules and coordinating events.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relief Manager
Waffle House Store #1229 #1396 #1910 #969
10.2021 - Current
- Oversaw daily operations to ensure compliance with company standards and policies.
- Led staff training programs, enhancing team performance and service quality.
- Implemented inventory management systems to optimize supply chain efficiency.
- Developed and maintained schedules to ensure adequate staffing levels during peak hours.
- Coordinated schedules and meetings for management, ensuring efficient time allocation.
- Managed communication between departments to facilitate project execution and team collaboration.
Third Shift Supervisor
Waffle House Store #1396, #1910, #969
09.2019 - 10.2021
- Supervised nightly operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance performance and service quality.
- Managed inventory control, optimizing stock levels for efficient kitchen operations.
- Implemented process improvements that reduced food waste and increased operational efficiency.
Assistant Manager
Wendys
07.2018 - 07.2019
- Directed operational activities to uphold health and safety standards across all processes.
- Developed and maintained inventory management systems to support operational efficiency and minimize waste.
Assistant Manager
Sonic Drive-In
09.2014 - 07.2018
- Directed daily operational activities to ensure alignment with established quality and service benchmarks.
- Guided team members in mastering customer service protocols and operational procedures to ensure consistent service excellence.
- Interpreted sales data to detect patterns and suggest actionable improvements for maximizing efficiency.
- Analyzed team performance metrics and implemented targeted strategies to foster a positive work environment and enhance morale.
Drive Thru Cashier
Wendys
03.2013 - 09.2014
- Processed customer orders quickly and accurately at drive-thru window.
- Managed cash transactions, ensuring accuracy and accountability in daily sales.
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained cleanliness and organization of work area to enhance efficiency and safety.
Salesperson, Relief Manager
Waffle House
09.2011 - 08.2013
- Developed strong customer relationships to drive repeat business and enhance brand loyalty.
- Conducted product demonstrations and presentations to educate customers on features and benefits.
- Collaborated with team members to achieve sales targets and improve store performance.
- Analyzed customer feedback to identify trends and inform inventory management decisions.
Cashier
Food Lion
07.2010 - 06.2011
- Processed transactions accurately and efficiently using POS systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout areas to enhance operational efficiency.
- Collaborated with team members to manage inventory levels and product displays.
Education
No Degree -
Hinds Community College
Vicksburg, MSHigh School Diploma - Diploma
Loris High School
Loris, SC05.2011
Skills
- Designed and implemented training programs to support employee development and performance improvement
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve service quality Developed strategies to optimize product placement and increase visibility
- Coordinated schedules to ensure efficient workflow and timely project completion
- Oversaw inventory management processes to support operational efficiency
- Directed team management initiatives to enhance productivity and collaboration
- Managed cash handling operations to maintain financial integrity and security
- Utilized strong customer service skills to effectively address and resolve client inquiries
- Implemented inventory management strategies to enhance operational efficiency
- Designed and implemented team building activities to strengthen interpersonal relationships and improve team dynamics
- Facilitated hiring processes to ensure alignment with organizational goals
- Managed staff scheduling and resource allocation to optimize shift productivity
- Managed daily activities and provided guidance to enhance team performance
- Facilitated team performance and operational efficiency to enhance customer service as Assistant Manager
- Obtained food service certification to ensure compliance with health and safety regulations
Certification
ServSafe
Timeline
Relief Manager
Waffle House Store #1229 #1396 #1910 #969
10.2021 - Current
Third Shift Supervisor
Waffle House Store #1396, #1910, #969
09.2019 - 10.2021
Assistant Manager
Wendys
07.2018 - 07.2019
Assistant Manager
Sonic Drive-In
09.2014 - 07.2018
Drive Thru Cashier
Wendys
03.2013 - 09.2014
Salesperson, Relief Manager
Waffle House
09.2011 - 08.2013
Cashier
Food Lion
07.2010 - 06.2011
No Degree -
Hinds Community College
High School Diploma - Diploma
Loris High School