Summary
Overview
Work History
Education
Skills
Timeline
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Brittany H

North Highlands,California

Summary

Motivated Customer Service Professional with Over Five years of experience attending to customers and providing insightful information. Talented communicator with strong conflict resolution, data entry and mentoring skills.

Overview

7
7
years of professional experience

Work History

Health Insurance Representative

HealthNet Of California
Sacramento, CA
12.2021 - 02.2023
  • Conducted research to identify cost-effective healthcare solutions for clients.
  • Change PCP for members.
  • Called Medical Groups for members regarding a claim.
  • Checked medical records for the members.
  • Identified customer needs, analyzed data, and recommended appropriate products and services.

IHSS Provider

Inhome support Services
Sacramento, CA
01.2019 - 03.2021
  • Collaborated with healthcare professionals in order to develop an effective treatment plan for the client.
  • Respected the individual rights of the client by maintaining confidentiality at all times.
  • Assisted with daily living activities such as meal preparation, bathing, dressing and grooming.
  • Provided emotional support during difficult times by listening non-judgmentally and offering understanding words of encouragement.
  • Ensured that all safety regulations were followed at all times in order to reduce risk of injury.

Quality Assurance Analyst

Cenlar FSB
Sacramento
12.2017 - 05.2018
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Worked with management for better training with agents
  • Multitasked listening to the calls and going over the account
  • Worked with management for better training with agents
  • Prepared and analyzed internal and external quality reports for management staff review.

Customer Service Representative

Cenlar FSB
Sacramento, CA
04.2016 - 12.2017
  • Collect payments and setup payments repayment plan
  • Provided accurate and appropriate information in response to customer inquiries
  • Handling customer complaints, discrepancies, requests and inquires
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Highlands High School
North Highlands, CA
06-2008

Skills

  • Customer Referrals
  • Customer Billing
  • Time management abilities
  • Administrative experience
  • Inbound and Outbound Calling
  • Data Entry
  • Regulatory compliance understanding
  • Problem Solving
  • Act Listening
  • Documentation

Timeline

Health Insurance Representative

HealthNet Of California
12.2021 - 02.2023

IHSS Provider

Inhome support Services
01.2019 - 03.2021

Quality Assurance Analyst

Cenlar FSB
12.2017 - 05.2018

Customer Service Representative

Cenlar FSB
04.2016 - 12.2017

High School Diploma -

Highlands High School

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Brittany H