Brittany Haala
Andover,MN
Summary
Accomplished Regional Property Manager at Carew Properties, Inc., adept in asset management and fostering tenant relations. Enhanced tenant satisfaction and minimized turnover through strategic lease renewals and effective dispute resolution. Skilled in Microsoft Office and clear communication, successfully increased leasing conversion ratios, demonstrating a strong blend of hard and soft skills.
Overview
20
20
years of professional experience
Work History
Regional Property Manager
Carew Properties, Inc.
08.2018 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Inspected community common areas, apartment units and model appearance to address problems.
- Negotiated vendor contracts and presented to owners for approval.
- Identified and addressed potential safety issues and liability concerns.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Responded to escalated resident concerns and issues and monitored resolution.
Property Manager
Carew Properties, Inc
05.2011 - 07.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Leasing Consultant
Carew Properties, Inc
02.2004 - 04.2010
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Education
Homeschooled
Houston, TXSkills
- Document Preparation
- Asset Management
- Sales management
- Tenant screening
- Tenant relations
- Critical Thinking
- Clear Communication
- Customer service-focused
- Decision-Making
- Creative and Adaptable
- Relationship Building
- Customer Relations
- Microsoft Office
- Data Entry
- Maintenance knowledge
- Dispute Handling
- Complaints Investigation
- Personnel Management
- Tenant and Owner Liaising
- Schedule Coordination
Timeline
Regional Property Manager
Carew Properties, Inc.
08.2018 - Current
Property Manager
Carew Properties, Inc
05.2011 - 07.2018
Leasing Consultant
Carew Properties, Inc
02.2004 - 04.2010
Homeschooled
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