Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Open To Work
Hi, I’m
Brittany Hagaman
Charles Town,WV
Summary
Overview
12
years of professional experience
1
Certification
Work History
WVU Medicine
Administrative Assistant/Project Coordinator
02.2025 - Current
Job overview
- Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
- May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
- Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
- Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
- Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
- Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
- Schedules, reschedules, or cancels patients in accordance with hospital workflows.
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Trained new team members on registration protocols and electronic health record systems, fostering operational efficiency.
- Led initiatives to update registration workflows, resulting in improved processing speed and patient satisfaction scores.
- Developed standard operating procedures for registration processes, ensuring consistency across departments and 3 office locations.
- Managed high-volume workloads while consistently meeting deadlines.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Created procedures and excel spreadsheets for tracking patient appointments, office quality inspection requirements, and special projects enhancing operational efficiency.
- Assisted management daily on projects for 3 offices, such as, creating spreadsheets for practice management, provider license expirations, running EMR reports, streamlining procedures, preparing crucial documents, and data entry.
- Organized office events such as holiday parties or team-building activities, and created office fun and informational boards, promoting a positive company culture and boosting employee morale.
- Oversaw inventory management for office supplies, reducing costs through strategic sourcing.
- Creating templates for meeting notes and organizing managements daily tasks, calendar, and meetings.
- Creating, organizing, keeping patient surgery, and information folders ready for use.
Loudoun Medical Group
Medical Payment Poster
01.2020 - 02.2025
Job overview
- Processed high-volume lockbox transactions with accuracy and attention to detail.
- Coordinated daily workflow to ensure timely processing of financial documents.
- Reading, understanding, & posting of insurance allowable, patient portions, denials, adjustments, contractual allowances, recoups and forward balancing.
- Interprets Explanation of Benefits (EOB) remittance codes and applies correct denial codes from many commercial, federal, and private pay insurance companies. Including Medicare & Medicaid.
- Performs special projects and other duties as assigned.
- Post payments to practice management systems both electronically and manually.
- Balance batches and run transaction reports timely.
- Record batch totals using Excel spreadsheets.
- Meet monthly deadlines.
- Perform daily and month-end balancing and reporting.
- Follow regulations, guideline and policies and procedures for billing multiple insurance lines.
- Collaborated with billing department to resolve payment issues, improving workflow efficiency.
- Developed training materials for new hires, streamlining onboarding process for payment posting procedures.
- Managed large volumes of data efficiently and with great care on daily basis.
Potomac Psychological Center
Administrative Assistant
10.2018 - 01.2020
Job overview
- Answering all incoming calls
- Scheduling patients with Psychologists & Psychiatrists
- Insurance Aging & Patient Aging
- Insurance Verifications
- Answering any & all billing questions
- Assisting the office manager with any & all issues regarding balances, patients, physicians, etc
- Keeping up with all medical records in & out of the office
- Prepping all copays & balances for the next day.
- Manual insurance & patient payment posting
- Making all insurance calls regarding claims, policies, etc.
- Balancing daily totals for all incoming payments
Education
Clarke County High SchoolBerryville, VA
High school diploma
06.2013
University Overview
Shenandoah UniversityWinchester, Virginia, VA
Certified Nurse Aide from Nursing
05-2012
University Overview
Lord Fairfax Community CollegeWinchester, VA
Medical Terminology & Diet/Nutrition Therapy from Nursing
05-2012
University Overview
Skills
- Skilled in technology tools and platforms
- Clinical office management proficiency
- Epic
- Proficient in Microsoft Outlook
- Microsoft Excel
- Document analysis
- EHR system administration
- Skilled in coordinating healthcare schedules
- Customer support proficiency
- Payment reconciliation
- Proficient in EMR software
- Meticulous attention to detail
- Effective team collaboration
- Comprehensive anatomy understanding
- Proficient in medical billing processes
- Extensive administrative experience
- Detailed account reconciliation
- Data accuracy assessment
- Expertise in workers' compensation claims
- Insurance eligibility verification
- Patient care expertise over a decade
- Experience in DME procurement
- Financial accounting
- Proficient in medical terminology
- Proficient in medical records administration
- Skilled in Microsoft Teams communication tools
- Accounts receivable management
- ICD-10 coding
- Claims processing expertise
- Experienced with productivity tools
- Understanding of HIPAA regulations
- Detail-oriented data management
- Strong problem solver
Certification
- AED Certification
- CPR Certification
Timeline
Administrative Assistant/Project Coordinator
WVU Medicine
02.2025 - Current
Medical Payment Poster
Loudoun Medical Group
01.2020 - 02.2025
Administrative Assistant
Potomac Psychological Center
10.2018 - 01.2020
Clarke County High School
High school diploma
Shenandoah University
Certified Nurse Aide from Nursing
Lord Fairfax Community College
Medical Terminology & Diet/Nutrition Therapy from Nursing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Additional Information
"Brittany, I just wanted to take a moment to recognize and celebrate you — your incredible dedication, tireless work ethic, and the kindness you bring to our OB/GYN team every single day. Your humility is inspiring, your reliability unmatched, and your willingness to help others never goes unnoticed. You consistently go above and beyond, not just getting the job done, but doing it with grace, compassion, and excellence. You make a difference — not only in the lives of our patients, but in the lives of everyone who has the privilege of working alongside you. Thank you for being such a vital part of our team. Your hard work and heart do not go unnoticed, and I’m truly grateful for all that you do. With deep appreciation, Macey"
Recent recognition received from my current manager!