Brittany Hahn
West Salem,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Anchor Tool & Die
Cleveland, OH
12.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Material Coordinator
Shiloh Industries Inc
Valley City, OH
07.1996 - 12.2022
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Studied and remained constantly aware of production and delivery schedules, allowing informed package arrangement and preparation for destination.
- Scheduled deliveries for company materials, supplies and equipment.
- Oversaw shipping and receiving procedures for parts and finished goods.
- Supported efficient manufacturing by keeping inventory within optimum levels.
- Coordinated purchasing for raw materials needed in Steel manufacturing.
- Performed write-offs for damaged and obsolete inventory items.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Completed year-end full physical inventories and communicated counts to inventory managers for review.
- Oversaw daily inventory cycle counts and resolved discrepancies.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ02.2027
High School Diploma -
Medina High School
Medina, OH05.1993
Skills
- Travel Planning
- Manufacturing Industry Regulations Knowledge
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Microsoft Office Suite
- Materials Transport
- Paperwork Processing
- Receiving Support
- Scheduling
- Order Processing
- Appointment Scheduling
- Customer Service
- Typing Proficiency
- Clerical Support
- Data Collection
- Computer Proficiency
- System Implementation
- Professional Telephone Demeanor
- Document Control
- Product Knowledge
- Conflict Mediation
- Report Generation
- Data Entry
- Problem-Solving Abilities
- Delivery Scheduling
- Shipping and Receiving Understanding
Timeline
Customer Service Representative
Anchor Tool & Die
12.2022 - 05.2023
Material Coordinator
Shiloh Industries Inc
07.1996 - 12.2022
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Medina High School
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