Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Hall

Fort Myers,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Horticulturalist- Head of Operations

Fort Myers Garden Service
04.2022 - 10.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Floral Specialist, Produce Clerk, Cashier, Etc

Publix Supermarkets
09.2012 - 10.2022
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Planned and executed Floral arrangements for weddings, banquets, and Holiday events.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring cost, managing P&L, and increased net profit each year.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.

Hostess

Ruth's Chris Steakhouse
09.2021 - 04.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including banquets, kitchen and to-go stations.

Restaurant Team Member

Moe's Southwest Grille
05.2010 - 09.2012
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Arts - Integrated Studies

Florida Gulf Coast University
Fort Myers, FL
07.2021

Associate of Arts - General Studies

Edison State College
Fort Myers, FL
05.2017

Skills

  • Department Oversight
  • Employee Development
  • Customer Service
  • Customer Retention
  • Customer Relations
  • Operations Management
  • Employee Scheduling
  • Waste Management and Reduction
  • Cost Control
  • Inventory Control
  • P&L Administration
  • Inventory Tracking and Management

Timeline

Horticulturalist- Head of Operations

Fort Myers Garden Service
04.2022 - 10.2023

Hostess

Ruth's Chris Steakhouse
09.2021 - 04.2022

Floral Specialist, Produce Clerk, Cashier, Etc

Publix Supermarkets
09.2012 - 10.2022

Restaurant Team Member

Moe's Southwest Grille
05.2010 - 09.2012

Bachelor of Arts - Integrated Studies

Florida Gulf Coast University

Associate of Arts - General Studies

Edison State College

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Brittany Hall