Brittany Haltom
Bloomington,IN
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Previously ranked as a top CSR in the nation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Dispatcher/Administrative Assistant
Rumpke
06.2022 - Current
- Coordinates drivers, trucks, and containers to ensure customer service, maximize productivity and create capacity
- Daily data entry.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Mentor
Edge 21
12.2021 - 05.2022
- Worked alongside students in the Putnam County School District
- Scheduled weekly meetings with students preparing them for graduation and making sure children had everything completed to obtain their Indiana 21st century scholarship.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Project Coordinator
CSU, Inc.
12.2020 - 12.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
Data Entry Clerk
Owl’s Ledge
03.2017 - Current
- Having a typing speed over 60wpm
- Inputting both text data and numerical data
- Interpreting complex information
- Fully aware of data confidentiality issues
- Handling all confidential information in a professional manner
- Knowledge of specialist data entry software and automated systems
- Strong commitment to performing and producing at the highest level.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Server
Hilltop
11.2016 - 03.2021
- Serving and greeting patrons (fill-in only).
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Property Manager
Cataract Yacht Club
02.2019 - 02.2021
- Maintaining cleanliness of private club
- Helping provide services for events
- Maintaining proper security of the property
- Grounds keeping.
Family Support Specialist
Centerstone
01.2018 - 10.2018
- Provide case management services to children and families in home, community and school settings
- Coordinate client care by working closely with a multidisciplinary team to develop and maintain essential elements of the client’s clinical record, including but not limited to treatment plan, progress notes, reporting and correspondence with external agents, and remain in compliance standards
- Teach and train clients in activities of daily living, in a group and individual settings, complying with clinical documentation requirements, and providing services according to organizational guidelines or protocols
- After evaluation and assessment, connect client with community support systems as determined to be appropriate, and maintain regular communications with schools, OFC’s and other family service providers that the client and their family is involved with or receiving services from
- Consistently exercise discretion and judgment to analyze, interpret, make decisions and decide what actions are necessary based on the varying facts and circumstances of each individual case
- Provide telephone and on-site crisis intervention/prevention and follow-up to clients and their families.
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
Moving Consultant
Two Men and A Truck
04.2017 - 09.2017
- Customer service representative
- Speaking with customer, via e-mail or by phone
- Creating moving estimates
- Collecting payment and filing.
- Resolved any issues or concerns raised by clients promptly, maintaining a professional demeanor at all times while working towards satisfactory resolutions.
- Assisted in the development of marketing materials to attract new clients, resulting in increased business opportunities for the company.
- Provided comprehensive estimates for clients by accurately assessing their needs and requirements, ensuring a high level of trust and confidence in our services.
Dispatcher
Indiana State Police
06.2016 - 08.2016
- Dispatching details for an officer or taking details from an officer to assist him or her
- As a dispatcher, I answered calls and communicated with mobile units to send the appropriate response.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Substitute Teacher
Danville Community Schools
03.2015 - 01.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Book Keeper/ Administrative Assistant
Trailer’s Galore
01.2014 - 07.2015
- Prepare sales and promotional materials
- Responsible for daily entry of account transactions
- Write up and enter sales orders and inventory tracking
- Provide client assistance and break coverage as needed
- Perform general administrative duties, filing, faxing, and copying
- Managed accounts payable and receivables
- Reconcile and balance all accounts, prepare deposits and invoices.
Book Keeper/ Management
Jim’s Place
05.2009 - 11.2013
- Maintained record and control of bar stock and arrange supplies
- Reconciled and balance of daily sales
- Collected cash for beverages or drinks served and record sales
- Managed wait staff, handled scheduling and payroll issues.
Education
Associate Of Criminal Justice -
Ivy Tech State College
Bloomington, IN05.2015
Technical Certificate of Criminal Justice -
Ivy Tech
Bloomington,IN12.2014
Diploma -
Cloverdale HS
Cloverdale05.2006
Skills
- Quick Books
- Microsoft Office
- Highly proficient in adverse technology
- Data Entry
- Dispatch software
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Route Planning
- Route Navigation
- Customer Service
- Problem-Solving
- Dispatch Recordkeeping
Community Service
- Danville American Legion (Danville, IN) Juvenile Diabetes Research Fundraiser 2015
- S.P.O.T Clinic (Cloverdale, IN) 2007-2008
Timeline
Dispatcher/Administrative Assistant
Rumpke
06.2022 - Current
Mentor
Edge 21
12.2021 - 05.2022
Project Coordinator
CSU, Inc.
12.2020 - 12.2021
Property Manager
Cataract Yacht Club
02.2019 - 02.2021
Family Support Specialist
Centerstone
01.2018 - 10.2018
Moving Consultant
Two Men and A Truck
04.2017 - 09.2017
Data Entry Clerk
Owl’s Ledge
03.2017 - Current
Server
Hilltop
11.2016 - 03.2021
Dispatcher
Indiana State Police
06.2016 - 08.2016
Substitute Teacher
Danville Community Schools
03.2015 - 01.2016
Book Keeper/ Administrative Assistant
Trailer’s Galore
01.2014 - 07.2015
Book Keeper/ Management
Jim’s Place
05.2009 - 11.2013
Associate Of Criminal Justice -
Ivy Tech State College
Technical Certificate of Criminal Justice -
Ivy Tech
Diploma -
Cloverdale HS
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