Brittany Hamilton
Merritt Island,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably with East Coast Gleam Team, by leveraging exceptional housekeeping and customer service skills. Expert in health and safety compliance, achieving significant improvements in team productivity and client retention. Demonstrated ability to train staff and manage time effectively, ensuring project deadlines are met with a high standard of quality. Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Self Employed House Cleaner
Self Employed
04.2021 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Fiberglass Infusion
SOLACE Boats
11.2021 - 03.2022
- Achieved timely project completion with effective communication and collaboration among team members.
- Adapted quickly to changing project requirements and deadlines by adjusting work priorities accordingly, resulting in minimal disruptions to overall productivity.
- Increased production capacity by maintaining well-functioning equipment through regular preventative maintenance tasks.
- Consistently met client deadlines for custom projects through diligent time management and efficient work practices.
- Reduced material waste by accurately measuring, cutting, and assembling fiberglass components according to specifications.
- Established strong relationships with suppliers to ensure seamless procurement of raw materials necessary for uninterrupted production flow.
- Assisted in developing prototype models for new products using expert knowledge of materials selection and composite engineering principles.
- Maintained a safe work environment by following safety protocols, wearing appropriate protective gear, and regularly inspecting equipment.
- Improved overall productivity by providing training and guidance to new team members on fiberglass fabrication techniques.
- Demonstrated versatility in the workplace by mastering various molding methods, including hand layup, spray-up, vacuum infusion, and resin transfer molding techniques.
Lead Professional House Cleaner
East Coast Gleam Team
10.2019 - 10.2021
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Stayed updated on industry trends and best practices through ongoing professional development opportunities such as workshops or online courses.
- Ensured adherence to safety guidelines during all aspects of the cleaning process, reducing accidents and injuries among staff members.
- Contributed to the company''s growth and success by consistently meeting or exceeding revenue goals through exceptional service delivery.
- Developed customized cleaning plans for clients with specific needs or preferences.
- Increased overall team productivity by effectively delegating tasks and setting clear expectations for performance goals.
- Maintained a clean, safe, and healthy environment through the proper use of cleaning products and equipment.
- Promoted green cleaning practices within the team, contributing to a more sustainable business operation.
- Mentored junior cleaners in advanced techniques, leading to higher-quality work and improved client satisfaction ratings.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Improved customer retention rates by building strong relationships with clients based on trust and reliability.
- Established open lines of communication with clients, fostering an environment where feedback was welcomed and acted upon accordingly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Key Holder/Team Lead Sales Associate
Dollar General
03.2019 - 08.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Sales Associate
Dollar General Store
10.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Cocoa High School
Cocoa, FL05.2017
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Deep cleaning expertise
- Childcare assistance
- Clutter removal
- Customer-Oriented
- Customer service-focused
- Chemical Handling
- Multitasking and Prioritizing
- Work Planning and Organization
- Time Management
- Team Support and Collaboration
- Relationship Building
- Staff Training
Timeline
Fiberglass Infusion
SOLACE Boats
11.2021 - 03.2022
Self Employed House Cleaner
Self Employed
04.2021 - 04.2023
Lead Professional House Cleaner
East Coast Gleam Team
10.2019 - 10.2021
Key Holder/Team Lead Sales Associate
Dollar General
03.2019 - 08.2019
Sales Associate
Dollar General Store
10.2017 - 03.2019
High School Diploma -
Cocoa High School
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