Brittany Hammons
Flemingsburg,KY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Political Canvasser
Americans For Prosperity Foundation
10.2023 - Current
- Interacted with thousands of voters in surrounding counties to gather information regarding primary issues residents face in each geo-centric region.
- Conducted regular surveys and canvassing activities to identify primary pain points on a federal and state level from members of each community within designated region.
- Analyzed citizen responses to identify opportunities for change within political policy and state legislature that was further directly reported to State Director.
- Devised and implemented effective interviewing techniques and strategies to identify most prevalent issues within each community of region to enhance legislative response to pain points.
Operations Coordinator
Divisions Maintenance Group
02.2023 - 09.2023
- Oversaw day-to-day operations of providers across several sites.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Evaluated upcoming program plans to forecast expected resource needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
Business Owner
Native Roots LLC
01.2022 - Current
- Consult with customers to assess needs and propose optimal solutions incorporating feedback for product development.
- Oversee business budget planning and administration, accounting functions and marketing for company.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Devised processes to boost long-term business success and increase profit levels.
- Established and optimized ethical business policies to maintain consistency and high-quality standards.
Brand Representative
Media Star Promotions
04.2019 - 12.2020
- Communicated product value, quality and style to educate and entice potential eligible customers.
- Increased brand awareness through event marketing, demonstrations and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Scouted new locations for routes per managers request, meeting with owners of establishments to form new contract agreements for marketing locations.
- Attended quarterly training and weekly office meetings to maintain most up to date knowledge of products.
Sales Representative
Metro Pcs NGM Wireless
05.2018 - 02.2019
- Assisted customers with choosing service plans, utilizing promotions and choosing devices tailored to their unique lifestyles.
- Processed all sales, recorded them in POS system for the franchise's accounting records.
- Managed inventory, ordering and completed phone repairs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Completed all certification courses and Metro University training.
Representative/Account Manager
Line Family Professional Cleaning & Restoration Services
08.2013 - 06.2017
- Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Researched competitor marketing trends and prices using data analysis.
- Built relationships with customers and community to promote long term business growth.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
Education
Gateway Community & Technical College
Skills
- Administrative Experience
- Influencing and Negotiating with customers
- Customer focus & orientation
- Customer Trend Analysis
- Advertising Campaigns
- Team Recruiting and Onboarding
- Business Networking
- Integrity and Transparency
- Work Planning and Prioritization
- Contract Management
- Negotiation
- Task Delegation
- Process Improvement
- Operations Management
- KPI Tracking
- Revenue Generation
- Schedule Management
- Assignment Delegation
Timeline
Political Canvasser
Americans For Prosperity Foundation
10.2023 - Current
Operations Coordinator
Divisions Maintenance Group
02.2023 - 09.2023
Business Owner
Native Roots LLC
01.2022 - Current
Brand Representative
Media Star Promotions
04.2019 - 12.2020
Sales Representative
Metro Pcs NGM Wireless
05.2018 - 02.2019
Representative/Account Manager
Line Family Professional Cleaning & Restoration Services
08.2013 - 06.2017
Gateway Community & Technical College