Brittany Hanson
Rochester,MN
Summary
Experienced with desk operations, ensuring smooth and efficient workflow. Utilizes problem-solving skills and effective communication to address daily challenges. Knowledge of managing tasks and prioritizing responsibilities to meet operational goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Desk Operations Specialist
Mayo Clinic, Rochester, MN
10.2024 - Current
- Streamlined daily operations by coordinating desk workflow and ensuring effective communication across departments.
- Managed scheduling and resource allocation to optimize support services and maintain high service levels.
- Greeted guests entering and exiting facility.
- Answered phones and assisted callers with inquiries.
- Rooming needs. i.e Vitals: Blood pressure, height, weight, temp, pain score
- Focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers.
- Managing the flow of patient materials
Training Salon Director
Sun Tan City
08.2023 - 10.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained general appointment calendar and set shift schedules.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at multiple locations within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
Salon Director
Sun Tan City
09.2014 - 08.2023
- Conducted employee performance assessments and provided feedback.
- Recruited and hired salon personnel.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Built business through commitment to excellent customer service, resulting in customer loyalty.
- Achieved personal sales goals by upselling products to meet individual needs.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Recruited, trained and supervised 3-8 employees.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
- Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth.
- Collaborated with fellow directors to exchange best practices and improve overall business performance across locations.
- Handled employee scheduling and coverage needs during business hours.
Skills
- Time management
- Relationship/team building
- Decision-making skills
- Employee Development
- Employee hiring and retention
- Relationship building/ coaching
- Task Delegation
- Staff Motivation
- Scheduling Coordination
- Inventory controls
- Revenue Growth
- Problem-solving abilities
- Advanced interpersonal skills
Education
Certificate - Medical Administration
Rasmussen College
MN 03.2024 - 08.2025
Associate of Science - Radiation Tech
Rochester Community And Technical College
Rochester, MN 08.2025 - Current
Timeline
Associate of Science - Radiation Tech
Rochester Community And Technical College
08.2025 - Current
Desk Operations Specialist
Mayo Clinic, Rochester, MN
10.2024 - Current
Certificate - Medical Administration
Rasmussen College
03.2024 - 08.2025
Training Salon Director
Sun Tan City
08.2023 - 10.2024
Salon Director
Sun Tan City
09.2014 - 08.2023
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