Brittany Hardesty
Palm Bay,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Reverse Logistics Specialist
Target
Melbourne, FL
09.2022 - 04.2023
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Directed team activities by establishing task priorities and providing guidance.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Supported development of training materials and technical manuals for new team members.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Worked with team members to improve process integration and flow.
- Managed daily operations of branch, order fulfillment and customer service.
- Explained proposed solutions to customers and management through oral presentations and written proposals.
Barista Trainer
Starbucks, Target
Melbourne, FL
01.2021 - 04.2023
- Taught team members how to make latest drinks and correctly perform new procedures.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported highest standards of conduct and service to support company reputation.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Listened to customer desires and needs to recommend optimal products.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Memorized official and off-menu coffee and tea preparations.
- Established and adjusted ordering parameters to manage inventory.
Grocery Team Member
Target
Melbourne, FL
05.2020 - 04.2023
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Managed cash register operations using POS system and processed sales and returns.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Identified and quickly handled spill clean-up.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Checked delivered merchandise and order information to verify shipment accuracy.
Personal Caregiver
Dankmyer Family
King, NC
05.2016 - 08.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Followed care plan and directions to administer medications.
- Provided ongoing compassionate patient care for each client.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Provided patients with transportation to and from doctor appointments.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Barista
Dunkin Donuts & Baskin Robbins
Sewell, NJ
09.2012 - 03.2015
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Restocked product displays based on demand and projected sales.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Wrapped, labeled and dated food items for sale.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Ordered and received supplies to restock beverage items.
- Created signs and displays to advertise store products or events.
Education
High School Diploma -
Pitman High School
Pitman, NJ06.2010
Skills
- Team Guidance and Management
- Problem-Solving
- Benchmark Development
- Attention to Detail
- Technical Data Provisioning and Analysis
- Work Delegation and Tracking
- Customer Needs Assessment
- Schedule Coordination
Timeline
Reverse Logistics Specialist
Target
09.2022 - 04.2023
Barista Trainer
Starbucks, Target
01.2021 - 04.2023
Grocery Team Member
Target
05.2020 - 04.2023
Personal Caregiver
Dankmyer Family
05.2016 - 08.2018
Barista
Dunkin Donuts & Baskin Robbins
09.2012 - 03.2015
High School Diploma -
Pitman High School