Brittany Hardy
South Pittsburg,TN
Summary
Self-motivated professional with extensive experience in overseeing multiple projects and a proven track record of prioritizing and pivoting in fast-paced, rapidly changing environments. Adept at independently solving problems and keeping teams on task to meet diverse business requirements. Highly organized and detail-oriented, with a strong work ethic and dedication to achieving goals. Demonstrated expertise in managing large-scale projects involving multiple agencies. Proficient in project management principles, improving operational efficiencies, and delivering actionable items with excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Management Coordinator
Option Care Health
04.2022 - Current
- Identify operational inefficiencies in processes and create forward-thinking solutions for Directors and Vice Presidents of Operations
- Support C-Suite executives in the planning and execution of various meetings and events, as well as providing project management assistance
- Foster interdepartmental collaboration on projects requested by executive committee, following up on actionable items, and ensuring timely delivery on team commitments
- Draft and ensure proper distribution of formal communications to the company on behalf of the executive committee
- Lead companywide initiatives that drive employee engagement & improve Gallup survey results
- Manage nationwide calls for operations team members, from building out agendas, generating content, assisting with building/editing presentations, and ensuring proper distribution of training materials
- Frequent data mining and reporting as needed for ad hoc projects assigned by the executive committee
- Travel as needed to corporate office or pharmacies across the country to support executives at conferences and events
- Perform executive assistant duties such as booking travel, managing expense reports, and calendaring for executive team
Operations Coordinator
Athena Esoterix (formerly Baylor School's Lab)
07.2021 - 04.2022
- Assist with daily lab operations, serve as point of contact for all vendors, maintain sufficient lab inventory and office supplies, serve as liaison between clients and the overseeing research scientists
- Place purchase orders, track inbound shipments, log receipt of shipments, update inventory records, and enter corresponding invoices into online bill pay system
- Manage all scheduling and testing for direct to consumer patients
- Receive and accession all inbound diagnostic specimens from healthcare facilities and prepare them for RT-PCR processing
- Manage all billing for laboratory services and maintain detailed testing & billing records
Laboratory Operations Coordinator
Baylor Esoteric and Molecular Laboratory - Baylor School
08.2020 - 06.2021
- Assist with daily lab operations, serve as point of contact for all vendors, maintain lab inventory and supplies, serve as liaison between clients, the school business office, and the overseeing research scientists
- Receive and accession all inbound diagnostic specimens from healthcare facilities and prepare them for RT-PCR processing
- Perform all laboratory billing and maintain all testing & billing records
- Assist the school's on-site clinic with coordination of routine mass COVID-19 screening for all students and employees during the pandemic
Logistics Coordinator
Schwend Logistics
04.2019 - 08.2020
- Coordinate freight schedules, negotiate and broker freight, dispatch drivers, resolve issues for both customers and drivers, weekly load planning, arrange service for trucks and trailers
- Maintain daily communication with customers on the status of their deliveries and address any issues that arise between time of loading and offloading
- Track and trace freight from origin to destination, ensuring deliveries are on time and drivers' hours of service are DOT compliant
- Seek out new business by cold calling potential new customers and offering transportation services to them
Clinical Allergy Specialist
United Allergy Services
02.2018 - 04.2019
- Manage daily operations of an allergy lab within a physician's office:
- Perform diagnostic allergy tests on patients, prepare and mix customized allergen immunotherapy, & administer subcutaneous allergy injections
- Prepare individual treatment plans and track patient compliance, maintain lab inventory, verify insurance for allergy procedures and relay benefits to patient, manage all scheduling and patient phone calls/questions
- Epinephrine auto-injector training
- Prepare testing panel with allergen extracts
- Scan and upload all medical documents to patient medical charts, and monitor refrigerator temperature daily to ensure allergen immunotherapy and extracts are within range
- Develop and maintain professional relationships with the providers and administrative staff at the practice
Investigative Consultant & Executive Assistant
Metro Service Agency
04.2015 - 02.2018
- Executive Assistant duties for a licensed Private Investigator
- Perform criminal background checks and drug screens for clientele, & ensure client satisfaction with highly detailed background reports
- Assist with criminal investigations, including photograph and video surveillance
- Answer all client phone calls and schedule meetings
- Establish and maintain professional relationships with clientele
- Scan and file closed case files, maintaining organized records of all past cases
- Generate and mail invoices each month for all services rendered, receive and post all client payments to invoices, maintaining clean payment records
- Attend legal meetings between staff and clientele for detailed notetaking
- Draft confidential legal correspondence for clients and attorneys
- Prepare and notarize legal documentation
Education
Master of Business Administration -
Liberty University
Lynchburg, VA08.2023
Bachelor of Science - General Biology
The University of Tennessee - Chattanooga
Chattanooga, TN08.2016
Skills
Customer Service
EMR Systems
Legal Drafting
Logistics
Medical Laboratory Experience
Microsoft Office
Patient Care
Project Management
Purchasing
Time Management
Written and Verbal Communication
Certification
- BLS/CPR
Timeline
Operations Management Coordinator
Option Care Health
04.2022 - Current
Operations Coordinator
Athena Esoterix (formerly Baylor School's Lab)
07.2021 - 04.2022
Laboratory Operations Coordinator
Baylor Esoteric and Molecular Laboratory - Baylor School
08.2020 - 06.2021
Logistics Coordinator
Schwend Logistics
04.2019 - 08.2020
Clinical Allergy Specialist
United Allergy Services
02.2018 - 04.2019
Investigative Consultant & Executive Assistant
Metro Service Agency
04.2015 - 02.2018
Master of Business Administration -
Liberty University
Bachelor of Science - General Biology
The University of Tennessee - Chattanooga
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