BRITTANY HARJO
Riverview
Summary
Experienced Claims Examiner with over 8 years in managing complex auto bodily injury and litigation claims. Develops effective litigation and settlement strategies, evaluates liability and damages, and collaborates with defense counsel for favorable outcomes. Skilled negotiator resolving high-exposure claims while ensuring regulatory compliance and enhancing customer experience.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
SENIOR CLAIMS EXAMINER
GEICO
Lakeland
06.2023 - Current
- Managed caseload of 100+ complex bodily injury and litigated claims, including high-exposure cases, ensuring thorough evaluation and timely resolution.
- Evaluate liability, damages, and settlement value to inform negotiation strategy and reserve accuracy.
- Lead settlement negotiations, securing favorable outcomes while balancing risk and customer satisfaction.
- Develop and execute litigation strategies in partnership with defense counsel, driving timely and cost-effective resolutions.
- Delivered proactive, empathetic communication to claimants and insureds, enhancing service quality and satisfaction throughout litigation process.
CLAIMS EXAMINER
GEICO
Lakeland
01.2022 - 06.2023
- Negotiated and resolved claims through settlement, reducing cycle time and exposure.
- Investigated coverage and liability for serious injury claims, including litigated matters, to determine claim validity and ensure compliance.
- Coordinated mediations and collaborated with legal teams to develop case strategy and facilitate resolution.
- Guided insured clients through litigation, setting expectations and providing ongoing updates.
BODILY INJURY ADJUSTER
GEICO
Lakeland
10.2018 - 01.2022
- Managed end-to-end bodily injury and UM/UIM claims, including investigation and resolution.
- Assessed claim value through evidence analysis, medical review, and liability assessment, ensuring fair compensation for clients.
- Negotiated settlements with attorneys and claimants, achieving timely resolutions and minimizing litigation costs.
- Investigated potentially fraudulent claims and coordinated with special investigations team to mitigate risks and protect company interests.
PIP ADJUSTER-AUTO INSURANCE
GEICO
Lakeland
12.2017 - 10.2018
- Evaluated insurance claims to determine coverage and validity.
- Assessed claims through analysis of medical documentation and jurisdictional guidelines to determine validity.
- Managed comprehensive claim files and provided timely updates to stakeholders to ensure transparency.
- Resolved disputes between policyholders and service providers.
- Collaborated with legal teams to assess liability issues.
GENERAL LIABILITY CLAIMS ADJUSTER
GEICO
Lakeland
02.2017 - 12.2017
- Evaluated general liability claims for accuracy and completeness.
- Conducted liability investigations and coverage analysis to assess claim validity for auto claims.
- Investigated incidents to determine liability and coverage applicability.
- Identified suspicious claims and facilitated investigative efforts to mitigate potential fraud.
- Communicated with policyholders to gather necessary information and documentation.
Education
BACHELOR OF ARTS (B.A.) - Communication and Media Studies
University of Tampa
Tampa, FL 08.2012 - 05.2015
Skills
- Claims management
- Claims handling
- Liability analysis
- Counsel collaboration
- Negotiation skills
- Time management
- Attention to detail
- Microsoft office
Certification
FL LICENSED CLAIMS ADJUSTER, Polk State College
Timeline
SENIOR CLAIMS EXAMINER
GEICO
06.2023 - Current
CLAIMS EXAMINER
GEICO
01.2022 - 06.2023
BODILY INJURY ADJUSTER
GEICO
10.2018 - 01.2022
PIP ADJUSTER-AUTO INSURANCE
GEICO
12.2017 - 10.2018
GENERAL LIABILITY CLAIMS ADJUSTER
GEICO
02.2017 - 12.2017
BACHELOR OF ARTS (B.A.) - Communication and Media Studies
University of Tampa
08.2012 - 05.2015