Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Harmann

Franklin

Summary

Dynamic Patient Service Representative with extensive experience at Aurora St. Luke's Medical Center, excelling in insurance verification and patient registration. Recognized for exceptional customer service and attention to detail, successfully trained new team members to enhance productivity. Committed to maintaining HIPAA compliance while ensuring seamless patient interactions.

Overview

14
14
years of professional experience

Work History

Patient Service Representative II

Aurora St. Luke's Medical Center
Milwaukee
12.2024 - Current
  • Confirmed insurance details, processed payments, and arranged appointments.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Applied HIPAA privacy and security regulations while handling patient information.

Patient Service Representative

Aurora St. Luke's Medical Center
Milwaukee
10.2023 - 12.2024
  • Verified insurance information, collected payments, and scheduled appointments.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned documents into electronic health record system as needed.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Obtained proper authorization and identification to release confidential medical records.
  • Answered incoming calls in a professional manner.

Accounts Receivable Coordinator III

Ferguson Enterprises LLC
Franklin
12.2014 - 10.2023
  • Updated accounts with recent information and processed customer payments.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Provided administrative support to Accounts Receivable department staff members as needed.

Office Assistant

Riverside Medical Group
Hayes
12.2014 - 12.2015
  • Verified insurance information, collected payments, and scheduled appointments.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Guided patients through the completion of consent and other required medical forms.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Answered incoming calls in a professional manner.
  • Applied HIPAA privacy and security regulations while handling patient information.

Front Desk Agent

Holiday Inn Express Hotel
Enterprise
08.2013 - 09.2014
  • Verified accuracy of room rates and other charges during check-in process.
  • Provided information about hotel amenities, services, and local attractions.
  • Computed bills, collected payments and made change for guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Answered phones, responded to inquiries, and took messages.

Call Center Agent

Educators Credit Union
Sturtevant
03.2013 - 08.2013
  • Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
  • Developed strong relationships with customers through effective communication skills.
  • Assisted customers with inquiries and transactions regarding their bank accounts and online banking.

Teller

Educators Financial Group
Sturtevant
07.2011 - 03.2013
  • Provided exceptional customer service while accurately processing routine transactions.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Education

High School Diploma -

Washington Park High School
Racine, WI
05-2009

Some College (No Degree) -

Carroll University
Waukesha, WI

Some College (No Degree) -

Enterprise State Community College
Enterprise, AL

Some College (No Degree) -

Thomas Nelson Community College
Williamsburg, VA

Skills

  • Insurance verification
  • Patient registration
  • Scheduling appointments
  • Electronic health records
  • HIPAA compliance
  • Payment processing
  • Customer service
  • Attention to detail
  • Team training
  • Effective communication

Accomplishments

  • Received "Neuroscience Safety Advocate's Star Caregivers 2025" certificate and flowers for placing the most safety events for non-clinical team member within our clinic.

Timeline

Patient Service Representative II

Aurora St. Luke's Medical Center
12.2024 - Current

Patient Service Representative

Aurora St. Luke's Medical Center
10.2023 - 12.2024

Accounts Receivable Coordinator III

Ferguson Enterprises LLC
12.2014 - 10.2023

Office Assistant

Riverside Medical Group
12.2014 - 12.2015

Front Desk Agent

Holiday Inn Express Hotel
08.2013 - 09.2014

Call Center Agent

Educators Credit Union
03.2013 - 08.2013

Teller

Educators Financial Group
07.2011 - 03.2013

High School Diploma -

Washington Park High School

Some College (No Degree) -

Carroll University

Some College (No Degree) -

Enterprise State Community College

Some College (No Degree) -

Thomas Nelson Community College
Brittany Harmann