Brittany Harmon
Irvine,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for clients and guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Server
Joe's Italian Restaurant
03.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS and TOAST systems to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
L'Hrondelle Restaurant
02.2023 - 01.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Operations Specialist
Coast Surgical Group
02.2023 - 09.2023
- Developed, delivered, and evaluated education and a training program that included over 18 modules, 6 tests, and recorded results.
- Managed event logistics and operations
- Performed event coordination for large parties and gatherings.
- Maintained equipment, parts and supply inventory, performing inventory audits as required and notifying management of discrepancies and concerns.
Sales Coordinator
WorkCare Inc.
12.2021 - 01.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
Education
California Baptist University
Riverside, CA 08.2002 - 05.2005
Skills
- Event Planning
- Time Management
- Guest Relations
- Events logistics management
- Strong Communication and Interpersonal Skills
- Scheduling Coordination
- Training Program Development
- Hospitality service expertise
Timeline
Server
Joe's Italian Restaurant
03.2024 - Current
Server
L'Hrondelle Restaurant
02.2023 - 01.2024
Operations Specialist
Coast Surgical Group
02.2023 - 09.2023
Sales Coordinator
WorkCare Inc.
12.2021 - 01.2023
California Baptist University
08.2002 - 05.2005
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