Brittany Harper
Bassfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Revenue Officer-Office of Tax Enforcement
Mississippi Department Of Revenue
02.2024 - Current
- Responded to taxpayer questions and helped individuals complete and file tax returns.
- Identified issues, analyzed information and provided solutions to problems.
- Serving legal documents, seizure and sale of real and personal property
- Proper processing of monies collected to resolved determined taxes owed to the state of Mississippi.
- Collecting delinquent business and individual taxes for taxpayers located within an assigned territory and requires field interaction both business and residential locations.
- Ability to apply the Mississippi tax statutes as they relate to various tax policies and procedures.
Benefits Program Specialist
Mississippi Department of Employment Security
11.2023 - 02.2024
- Resolved issues and inquiries from plan participants regarding unemployment benefits through telephone and email interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into system.
- Provided claimants assistance with filing weekly certifications for unemployment benefits.
Administrative Clerk B
Kemper Life
07.2023 - 11.2023
- Processing new fire and life applications via Field Data Entry
- Operating office equipment including printers, copiers, scanners, mobile pay, fax, and multimedia instruments.
- Managing office inventory and processing payments
- Manage customer accounts to ensure payments are posted correctly.
- Maintain customer satisfaction.
Customer Service Retail Agent
PNC Bank
09.2022 - 03.2023
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
Mortgage Loan Servicing Specialist
Regions Bank
07.2021 - 08.2022
- Perform data entry and enter loan into appropriate system.
- Resolves customer or branch associate inquiries through web portal/email communication.
- Research and resolve loan related issues which may include missing payments, disputed account history, and general loan related questions.
- Explained very technical financial information to applicants in easy to understand language.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Mortgage CS Representative
Regions Bank
03.2020 - 07.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions regarding mortgages.
- Responded to customer questions via telephone and written correspondence regarding mortgages and HELOCs.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Office Manager
Allstate Insurance
07.2019 - 03.2020
- Process payments via phone call or in-person.
- Delivered insurance quotes and claims follow-up daily.
- Responded to customer requests for products, services, and company information.
- Promptly responded to insurance inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed cash drawer and deposit as well as adequate cash supply.
Branch Manager
Tower Loan
02.2019 - 07.2019
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and loan operations.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Recruit, Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Prepare financial proposals to benefit customer and improve branch volume.
- Maintain and provide efficient reports to achieve volume and growth
Branch Manager Trainee
Tower Loan
04.2018 - 02.2019
- Analyze loan documentation before filing.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Professional Studies -
Mississippi University for Women
Columbus, MS05.2023
Associate Degree - undefined
Jones Community Junior College
Ellisville, MS12.2019
High School Diploma - undefined
Bassfield High School
Bassfield, MS05.2017
Skills
- Microsoft Office Software
- Leadership
- Excel
- Training and Development
- Marketing
- Researching
- Account monitoring
- Investigative techniques
- Tax compliance
- Tax law
- Basic accounting principles
- Payment plan processing
- Problem-solving
- Negotiation abilities
- Data entry skills
- Time management
- Decision-making
- Communication skills
Honors And Awards
- Department of Revenue Onboarding Program, 2025
- President List, Mississippi University for Women, 2023
- President’s List, Mississippi University for Women, 2022
- Dean List, Mississippi University for Women, 2021
- I.D.E.A.L Woman, 2022-2023
- Christian Services Volunteer, 2015-Present
- National Beta Society, 2014-2017
- 4-H State Ambassador, 2016-2017
Timeline
Revenue Officer-Office of Tax Enforcement
Mississippi Department Of Revenue
02.2024 - Current
Benefits Program Specialist
Mississippi Department of Employment Security
11.2023 - 02.2024
Administrative Clerk B
Kemper Life
07.2023 - 11.2023
Customer Service Retail Agent
PNC Bank
09.2022 - 03.2023
Mortgage Loan Servicing Specialist
Regions Bank
07.2021 - 08.2022
Mortgage CS Representative
Regions Bank
03.2020 - 07.2021
Customer Service Office Manager
Allstate Insurance
07.2019 - 03.2020
Branch Manager
Tower Loan
02.2019 - 07.2019
Branch Manager Trainee
Tower Loan
04.2018 - 02.2019
Associate Degree - undefined
Jones Community Junior College
High School Diploma - undefined
Bassfield High School
Bachelor of Professional Studies -
Mississippi University for Women
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