Brittany Harris
Ft. Washington,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Lorien Hotel & Spa
Alexandria , VA
01.2024 - Current
- Developed and implemented training programs for new employees.
- Ensured compliance with all health, safety and sanitation regulations.
- Resolved customer complaints in an efficient and professional manner.
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
Head Bartender
Thompson Hotels
Washington DC , D.C
06.2022 - 12.2023
- Developed new cocktail recipes for the menu.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Handled food orders from customers seated at the bar.
Bartender
McLoone's Pier House
Fort Washington, MD
03.2017 - 03.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Bartender
Ruth Chris Steakhouse
Arlington , VA
01.2016 - 02.2017
- Greeted customers and provided excellent customer service.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Some College (No Degree) - Criminology
Johnson C Smith University
Charlotte, NCSkills
- Operational Efficiency
- Employee Scheduling
- Wine Knowledge
- Menu development
- Ordering Supplies
- Food and Beverage Operations
- Beverage knowledge
- Money Handling
Certification
- ServSafe Certified
- TIPS Certified
Timeline
Assistant Food and Beverage Manager
Lorien Hotel & Spa
01.2024 - Current
Head Bartender
Thompson Hotels
06.2022 - 12.2023
Bartender
McLoone's Pier House
03.2017 - 03.2020
Bartender
Ruth Chris Steakhouse
01.2016 - 02.2017
Some College (No Degree) - Criminology
Johnson C Smith University
- ServSafe Certified
- TIPS Certified
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