Brittany Harris
Big Stone Gap,VA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Front Desk/Triage
Hopkins Medical Association
Pennington Gap, NV
06.2023 - Current
- Prioritized multiple tasks to accommodate urgent requests for assistance from the emergency department.
- Identified symptoms, gathered medical history, and documented patient information accurately.
- Provided emotional support during difficult times while maintaining a professional demeanor at all times.
- Performed physical exams including vital signs.
- Maintained accurate records of patient visits including assessments, treatments provided, test results received from labs and other departments, discharge instructions given.
- Managed triage phone calls by providing appropriate advice or referring callers to their primary care provider or other specialists when necessary.
- Adhered to infection control protocols while performing duties such as taking blood samples or administering injections.
- Instructed patients on self-care techniques, medications, diet plans, disease processes.
- Assessed patients' health condition and determined the level of care needed.
- Ensured compliance with all applicable laws, regulations, policies, guidelines and standards of practice related to triage nursing duties.
- Educated staff members on triage protocols and best practices for managing acutely ill patients.
- Collaborated with physicians and other healthcare professionals to ensure quality patient care.
- Evaluated patient response to treatments and reported any adverse reactions promptly to attending physician.
- Administered medications as prescribed by physicians.
- Provided initial patient screening, evaluation, and assessment in acute care setting.
- Coordinated referrals to specialty services as needed for further evaluation and treatment options.
- Utilized EHR systems effectively for documentation purposes in accordance with HIPAA regulations.
- Participated in interdisciplinary team meetings when needed for optimal patient outcomes.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Documented services discussed and provided details in electronic medical records.
- Communicated triage information to primary care team to discuss disposition.
- Collected data to represent symptom onset, presenting problem and medical diagnoses.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Receptionist
Dr. Botts & Botts
Big Stone City, VA
01.2022 - 05.2023
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered and directed incoming calls using multi-line telephone system.
Education
Associate of Arts - General Studies
Mountain Empire Community College
Big Stone Gap, VA05-2024
Skills
- Data Collection
- Emergency Procedures
- Attention to Detail
- Written Communication
- Reliability
- Log updating
- Analytical Thinking
- Active Listening
- Problem-solving abilities
- Professional Demeanor
- Goal Setting
- Decision-Making
- Time Management
- Relationship Building
- Teamwork and Collaboration
- Interpersonal Skills
- Professionalism
- Self Motivation
- Effective Communication
- Analytical Skills
- Adaptability and Flexibility
- Adaptability
- Organizational Skills
- Problem-Solving
- Documentation skills
- Problem-solving aptitude
- Excellent Communication
- Multitasking
- Task Prioritization
Timeline
Front Desk/Triage
Hopkins Medical Association
06.2023 - Current
Receptionist
Dr. Botts & Botts
01.2022 - 05.2023
Associate of Arts - General Studies
Mountain Empire Community College
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