Brittany Harris
Montgomery,AL
Summary
Se Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Overview
12
12
years of professional experience
Work History
HR Administrator
John Knox Manor
Montgomery, Alabama
05.2024 - Current
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with auditing processes related to payroll.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Benefits Advisor
PSC Industries
Montgomery, Alabama
11.2023 - 05.2024
- Analyzed employee time records to determine eligibility for overtime pay according to company policies.
- Assisted with the preparation of biweekly payroll reports for management review.
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
- Conducted new hire orientations to explain benefits packages.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Maintained records of all personnel transactions such as hires, transfers, promotions, terminations.
HR Intern
Genpak
Montgomery, Alabama
07.2017 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Quality Control Inspector
Seoyon E Hwa
Selma, Alabama
07.2012 - 07.2017
- Monitored production processes to ensure quality standards were met and documented results of inspections
- Reviewed customer complaints and identified potential sources of quality issues
- Communicated effectively with management regarding progress toward meeting quality objectives
- Examined products and materials for defects or deviations to remove or discard non-conforming items
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database
Education
Associate of Science - Business Administration
George Corley Wallace State Community College - Selma
Selma, AL09-2025
High School Diploma -
Central High School
Hayneville, Alabama05.2004
Some College (No Degree) - Medication Aide
H. Councill Trenholm State Community College
Montgomery, ALSome College (No Degree) - Nursing Assistance
Nursing Assistant Academy
Montgomery, ALSkills
- Strategic positioning
- Database Management
- Financial Reporting
- Paperwork Processing
- Scheduling
- Product Knowledge
- Data Collection
- Microsoft Outlook
- Problem-solving abilities
- Human Resources
- Benefits Administration
- FMLA comprehension
- Compensation analysis
- Written and oral communication
- Payroll coordination
- ACA standards knowledge
Timeline
HR Administrator
John Knox Manor
05.2024 - Current
Benefits Advisor
PSC Industries
11.2023 - 05.2024
HR Intern
Genpak
07.2017 - 02.2023
Quality Control Inspector
Seoyon E Hwa
07.2012 - 07.2017
Associate of Science - Business Administration
George Corley Wallace State Community College - Selma
High School Diploma -
Central High School
Some College (No Degree) - Medication Aide
H. Councill Trenholm State Community College
Some College (No Degree) - Nursing Assistance
Nursing Assistant Academy
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