Brittany Harris
Newark,OH
Summary
Dynamic healthcare professional with experience at Nationwide Children's Hospital, skilled in critical thinking and multidisciplinary team collaboration. Successfully trained new staff, enhancing unit efficiency and patient satisfaction. Proficient in appointment scheduling and process improvement, ensuring optimal patient flow and safety in high-pressure environments. Committed to delivering compassionate care and effective communication.
Overview
8
8
years of professional experience
Work History
Unit Coordinator
Nationwide Children's Hospital
12.2016 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
Patient Care Assistant
Nationwide Children’s Hospital
12.2016 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
Education
Bachelor Of Arts - Art Education
The Ohio State University
Columbus, OHManaging Cosmetology License - Managing Cosmetology
Ohio State School of Cosmetology
Newark, OH08.2016
Skills
- Motivational skills
- Scheduling management
- Process improvement strategies
- Critical thinking
- Multidisciplinary team collaboration
- Stress management techniques
- Appointment scheduling
Timeline
Unit Coordinator
Nationwide Children's Hospital
12.2016 - Current
Patient Care Assistant
Nationwide Children’s Hospital
12.2016 - Current
Bachelor Of Arts - Art Education
The Ohio State University
Managing Cosmetology License - Managing Cosmetology
Ohio State School of Cosmetology
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