Brittany Harris
Grantsville,UT
Summary
Began working in the customer service field in 2004. I have worked anywhere from a gas station cashier to various call center employment, I was also working in the education field as a Kindergarten aide as well as working as a refocus aide. Also working with SPED students in Middle School. I believe I am an excellent team player, very easy to adapt to many changes, very eager to learn. Authorized to work in the US for any employer
Overview
21
21
years of professional experience
1
1
Certification
Work History
Daycare Worker
KidsPark
Stansbury Park, UT
11.2025 - Current
- Supervised and cared for a groups of children, ensuring their safety and well-being at all times
- Established positive relationships with parents/guardians through effective communication about daily activities, progress, and any concerns
- Assisted in creating lesson plans that aligned with the daycare's curriculum objectives
- Collaborated with other daycare staff members to ensure smooth operation of daily routines
- Created a welcoming atmosphere for children by engaging them in interactive playtime activities
- Supported children during nap time by providing a calm environment conducive to restful sleep
Pizza Delivery Driver
Dominos Pizza
Stansbury Park, UT
08.2025 - Current
- Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
Youth Support Staff
Boys and Girls Club
Tooele, UT
05.2025 - 08.2025
- Organized recreational activities and outings for the youth, fostering socialization skills and community engagement
- Provided transportation assistance as needed, ensuring safe travel arrangements for appointments or outings
- Served as a role model by demonstrating strong leadership qualities and ethical behavior in all interactions with mentees
- Developed and implemented age-appropriate activities to promote physical, cognitive, and social development
- Assisted in creating lesson plans that aligned with the day clubs curriculum objectives
- Provided nutritious meals and snacks to children following dietary guidelines and accommodating special dietary needs when necessary
- Collaborated with other day club staff members to ensure smooth operation of daily routines
- Attended professional development workshops or training sessions to stay updated on best practices in early childhood education
Server/Hostess
Denny's
Tooele, UT
04.2025 - 05.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
- Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
- Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
- Handled cash transactions accurately using POS system while adhering to established cash handling procedures
Kindergarten Aide
Old mill elementary school
Stansbury Park, UT
11.2023 - 02.2025
- Assisted lead pre-kindergarten teacher in implementing age-appropriate curriculum and lesson plans
- Supported classroom management by supervising students during activities, transitions, and outdoor playtime
- Provided individualized attention to students with special needs or learning challenges, ensuring their inclusion and participation in all classroom activities
- Prepared materials and resources for daily lessons, including arts and crafts supplies, educational toys, and books
- Facilitated small group activities focused on early literacy skills such as letter recognition, phonics, and sight words
Behavior Technician
ABS Kids
Salt Lake City, FL
01.2023 - 10.2023
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
- Collected and analyzed data to track progress and make data-driven decisions for treatment planning
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
- Assisted in conducting functional behavior assessments to identify the underlying causes of challenging behaviors
- Supported clients in developing social skills through structured activities and interventions
- Maintained accurate documentation of client progress, session notes, and incident reports
Paraprofessional
Bonneville Academy
Stansbury Park, UT
09.2020 - 01.2023
- Provided support to classroom teacher by assisting with lesson preparation and implementation
- Worked closely with students, providing one-on-one assistance and small group instruction as needed
- Supported students with special needs, including those with Individualized Education Plans (IEPs)
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Supported students in developing social skills through modeling appropriate behaviors and conflict resolution techniques
- Implemented accommodations outlined in IEPs (Individualized Education Plans) for students with disabilities
- Aided in data collection related to student performance or behavior goals
Cashier/Customer Service
TOP STOP CONVENIENCE STORE
UT
01.2020 - 08.2020
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Performed opening/closing duties including counting money in the register before/after shifts
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Customer Service Agent
C3
West Valley City
09.2017 - 01.2018
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction ratings
- Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries with a focus on efficiency and accuracy
- Maintained detailed records of all interactions using CRM software to track customer preferences, history of inquiries/resolutions for future reference
Customer Service Agent
Alorica Magna
Magna, UT
07.2017 - 08.2017
- Answered in bound service calls that technical issues clients may be experiencing with desktops, laptops and printers.
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Assisted customers in setting up new devices and configuring network settings for optimal performance
- Performed remote diagnostics to identify root causes of technical problems and implemented appropriate solutions
- Served as a subject matter expert for specific products or technologies within the tech support team
- Demonstrated strong analytical skills by identifying patterns in reported technical issues and proposing long-term solutions
Customer Service Agent
Harland Clarke
Salt Lake City, UT
10.2016 - 06.2017
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
- Maintained thorough knowledge of banking products and services to effectively educate customers on available options
- Maintained accurate records of all interactions with customers using the bank's CRM system
- Served as a point of contact for escalated customer complaints or concerns, ensuring prompt resolution while maintaining a high level of professionalism
- Assisted in the onboarding process of new customers, guiding them through account setup procedures and explaining available features
Customer Care Agent
Overstock Outlet
Salt Lake City, UT
07.2016 - 09.2016
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Utilized CRM software to accurately document customer interactions, track issue resolution progress, and maintain detailed records
- Proactively followed up with customers to ensure their needs were met after initial contact or issue resolution
Postal Clerk
United States postal service
Tooele, UT
03.2016 - 06.2016
- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
- Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
- Operated postage meter machine to accurately weigh and affix postage on outgoing mail
- Responded promptly to internal inquiries regarding package status or location, providing excellent customer service
Customer Service Agent
Discover Financial Services
Salt Lake City, UT
08.2013 - 01.2016
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.
- Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries with a focus on efficiency and accuracy
- Contributed positively to team morale through active participation in team meetings/activities fostering a collaborative work environment focused on achieving shared goals
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Maintained accurate and detailed records of all customer interactions in the CRM system
- Consistently met or exceeded individual performance metrics including call quality, average handling time, and customer satisfaction ratings
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
- Managed multiple communication channels including phone calls, emails, and live chat sessions
Cashier
Maverik Country Stores
Grantsville, UT
01.2008 - 06.2013
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Demonstrated proficiency in using barcode scanners, weighing scales, price lookup systems (PLUs), etc
Cashier
Handy Corner
Grantsville, UT
06.2005 - 12.2007
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- CSR - Customer Service Representative for dominos pizza
Education
High School Diploma - undefined
Grantsville High School
Grantsville, UT06-2003
Skills
- Cashier
- Delivery driver experience
- Daycare center experience
- Working with younger kids
- IEP planning
- Classroom experience - Classroom experience (3-5 years)
- Working with special education children and Middle school students
- Working with disabled kids
- Cash register and pos experience
- Call center experience
- Classroom management
- Working with youth
- Food service
- Customer service knowledge base
- Working children with autism
Certification
- Driver's License
- Food Handler Certification
- CPR Certification
- First Aid Certification
Timeline
Daycare Worker
KidsPark
11.2025 - Current
Pizza Delivery Driver
Dominos Pizza
08.2025 - Current
Youth Support Staff
Boys and Girls Club
05.2025 - 08.2025
Server/Hostess
Denny's
04.2025 - 05.2025
Kindergarten Aide
Old mill elementary school
11.2023 - 02.2025
Behavior Technician
ABS Kids
01.2023 - 10.2023
Paraprofessional
Bonneville Academy
09.2020 - 01.2023
Cashier/Customer Service
TOP STOP CONVENIENCE STORE
01.2020 - 08.2020
Customer Service Agent
C3
09.2017 - 01.2018
Customer Service Agent
Alorica Magna
07.2017 - 08.2017
Customer Service Agent
Harland Clarke
10.2016 - 06.2017
Customer Care Agent
Overstock Outlet
07.2016 - 09.2016
Postal Clerk
United States postal service
03.2016 - 06.2016
Customer Service Agent
Discover Financial Services
08.2013 - 01.2016
Cashier
Maverik Country Stores
01.2008 - 06.2013
Cashier
Handy Corner
06.2005 - 12.2007
High School Diploma - undefined
Grantsville High School