Brittany Brown
Huntsville
Summary
Results-driven shift leader with a strong focus on customer satisfaction, effective communication, and issue resolution. Proven ability to train and mentor teams, ensuring operational efficiency and high-quality service.
Overview
5
5
years of professional experience
Work History
Shift Leader
Starbucks
Huntsville, AL
03.2023 - 06.2025
- Supervised daily operations to ensure high-quality customer service and efficiency.
- Trained and mentored new team members on store procedures and product knowledge.
- Managed inventory levels and placed orders to maintain stock availability.
- Implemented strategies to enhance team performance and improve workflow processes.
- Resolved customer concerns promptly, ensuring satisfaction and loyalty.
- Conducted regular performance evaluations to identify areas for improvement in staff productivity.
- Ensured compliance with health and safety standards across all operational activities.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Barista Trainer
Starbucks
Huntsville, AL
01.2020 - 01.2023
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance employee onboarding experience.
- Conducted regular assessments to ensure adherence to operational procedures.
- Mentored team members to foster skill development and improve performance.
- Implemented best practices for equipment maintenance and cleanliness.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Optician
AmericasBest
Huntsville, AL
01.2022 - 02.2022
- Assisted customers in selecting frames and lenses tailored to individual needs.
- Conducted comprehensive vision tests using advanced optical equipment.
- Provided post-purchase support, including adjustments and repairs of eyewear.
- Educated clients on proper lens care and eyewear maintenance techniques.
- Maintained accurate inventory records for optical products and supplies.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
High School Diploma -
Sartell High School
Sartell, MN05-2014
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Customer service management
- Goal setting and tracking
- Inventory counts
- Assigning work
- Issue resolution
- Daily workflows
Timeline
Shift Leader
Starbucks
03.2023 - 06.2025
Optician
AmericasBest
01.2022 - 02.2022
Barista Trainer
Starbucks
01.2020 - 01.2023
High School Diploma -
Sartell High School