Brittany Harrison
OK
Summary
Business-minded Finance Manager with advanced accounting, mathematical and software experience. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional. Promoting more than 12 years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills.
Overview
22
22
years of professional experience
Work History
Finance Assistant
Landers Chevrolet Norman
03.2011 - 08.2021
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Managed office inventory and ordered new supplies when items were running low.
- Typed and submitted correspondence, memos, drafts and emails.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Protected company assets with strategic risk management approaches.
- Created organizational structures to improve accounting and finance functions.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery.
- Managed finance office processes and flow of contracts.
- Handled contracts and maximized finance department revenue.
- Compiled closing packages for drafting and presentation accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported Finance Director with special projects and additional job duties.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Established and checked coding procedures, monitored reports and updated internal files.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Reynolds and Reynolds, Route One, Dealer Track, VIN solutions, GM Global Solutions, Car Fax, Excel, Office, and many more.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours, night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Retail Manager
Jewelry Galore
05.2009 - 02.2011
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Examined merchandise to verify correct pricing and attractive displays.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated repeat business by developing and maintaining strong team of 5-10 employees devoted to customer service.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Performed nightly store and team performance audits.
- Generated spreadsheets detailing sales information.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Mentored and trained 5-10 sales associates for two store locations.
- Planned and prepared work schedules to assign 5–10-member team to specific tasks.
- Developed relationships with clothing vendors and freight operators.
- Assisted in driving sales through targeted product presentation and merchandising.
- Drafted shipment documentation and maintained accurate files.
Call Center Representative
T-Mobile
01.2007 - 05.2009
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 20-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Assisted 20-50 customers in average 8hrs by answering questions, responding to inquiries and handling telephone requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Handled over 20-50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Recommended products to customers, thoroughly explaining details.
- Implemented and developed customer service training processes.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environment.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Facilitated inter-departmental communication to effectively provide customer support.
Photo Specialist
Heartland photography
08.2006 - 04.2009
- Performed opening and closing procedures to keep operations running smoothly.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Provided high level of assistance to customers regarding special photo projects.
- Completed complex photo shoots at indoor and outdoor venues.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Updated tags, displays and signage for special promotions.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Implemented time-saving methods, which enabled photo lab to run more efficiently.
- Negotiated special prices with equipment suppliers and venue representatives for deep savings.
- Used Adobe Photoshop and Adobe Lightroom to crop, invert and control light and color properties of photos.
- Retouched skin blemishes and tattoos and removed unwanted images from objects with Skylum Luminar and DxO PhotoLab 4.
- Organized shoots from planning, scheduling, and styling to post-production.
- Researched image libraries to locate appropriate photographs for stock use.
- Printed photo images on canvases, mugs, totes and mouse pads to customize special orders for customers.
- Created digital asset management system to increase security, organization and searchability of digital assets.
- Made CDs and crafted digital and print albums for clients and events with up to 200 photos.
- Maintained relationships with stock photo agencies.
- Procured rights for images by contacting image owners to obtain documentation rights and copyright permissions.
Sales Associate
Celsius Tannery
03.2002 - 08.2006
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 25 patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2006
Skills
- Financial Data Analyzation
- Client Rapport-Building
- Journal Updates
- Customer Care
- Office Supplies and Inventory
- Transportation Finance
- Administrative Management
- Correspondence Management
- Loan and Account Monitoring
- Handling Confidential Materials
Timeline
Finance Assistant
Landers Chevrolet Norman
03.2011 - 08.2021
Retail Manager
Jewelry Galore
05.2009 - 02.2011
Call Center Representative
T-Mobile
01.2007 - 05.2009
Photo Specialist
Heartland photography
08.2006 - 04.2009
Sales Associate
Celsius Tannery
03.2002 - 08.2006
High School Diploma -
Blue Springs High School
Similar Profiles
Tandra A. OliverTandra A. Oliver
Office Assistant at Landers Mclarty ChevroletOffice Assistant at Landers Mclarty Chevrolet
Reid LandersReid Landers
Farm Manager at Landers Brothers FarmsFarm Manager at Landers Brothers Farms
Thatcher CooperwoodThatcher Cooperwood
Sales Consultant at Landers Chrysler Dodge Jeep RamSales Consultant at Landers Chrysler Dodge Jeep Ram