Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hart

Customer Service Specialist
Santa Fe,NM

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Receptionist

CDR Home Improvment
Willis, TX
02.2024 - 11.2024
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.

Owner's Assistant

Duncan Custom Pens
Montgomery, TX
08.2022 - 10.2023
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Front Desk Agent

Captain Inn & Suites
Seabrook, TX
11.2020 - 10.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Collected room deposits, fees, and payments.

Home Health Caregiver

Marshall Home Care
Montgomery, TX
06.2015 - 02.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Followed nutritional plans to prepare optimal meals.
  • Transported clients for medical and personal outings.

Education

High School Diploma -

Alamosa Open High School
Alamosa, CO
11.2009 - 05.2010

Skills

Telephone skills

File management

Scheduling

Visitor and customer relations

Attention to detail

Teamwork and collaboration

Calm demeanor

Time management

Timeline

Receptionist

CDR Home Improvment
02.2024 - 11.2024

Owner's Assistant

Duncan Custom Pens
08.2022 - 10.2023

Front Desk Agent

Captain Inn & Suites
11.2020 - 10.2021

Home Health Caregiver

Marshall Home Care
06.2015 - 02.2018

High School Diploma -

Alamosa Open High School
11.2009 - 05.2010

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Brittany HartCustomer Service Specialist