Brittany Hart
Lebanon
Summary
Driven professional dedicated to contributing to organizational growth and success while embracing opportunities for personal and career development. Passionate about leveraging skills and experience to support team objectives and enhance overall performance. Committed to continuous learning and adapting to new challenges, ensuring alignment with company goals. A proactive approach to problem-solving and collaboration fosters a positive work environment and drives results.
Overview
8
8
years of professional experience
Work History
INTEGRATED CASE SPECIALIST II
FULLSCOPE
12.2024 - Current
- Role responsibilities included but were not limited to: Managing my case load of claimants, Reading medical records, Adjudicating Contracts, Communicating with employers daily, Confirming eligibility, Speaking with physician’s offices to clarify medical records, assisting teammates and Handle escalated calls.
- Confirmed consultative reports and diagnostic test results.
- Determined appropriate examinations, tests and specialists required for each case.
DISABILITY CASE SPECIALIST II
FULLSCOPE
03.2023 - 12.2024
- Role responsibilities included but were not limited to: Managing my case load of claimants, Reading medical records, Adjudicating Contracts, Communicating with employers daily, Confirming eligibility, Speaking with physician’s offices to clarify medical records, assisting teammates and Handle escalated calls.
STORE MANAGER
AROMA JOE’S
10.2021 - 03.2023
- Role responsibilities include but are not limited to: Managing a staff of 15-20 employees Money management, Customer complaints, Placing store orders, Running labor and cost reports, Creating the schedule, Attending company meetings and yearly conferences and Disciplinary actions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
LIFE WAIVER CASE MANAGER
LINCOLN FINANCIAL GROUP
06.2018 - 10.2021
- Role responsibilities included but were not limited to: Managing high case load of claimants, Reading medical records, Reading Contracts, Adjudicating contracts, Communicating with employers daily, Confirming eligibility, Speaking with physician’s offices to clarify medical records and Handle escalated calls.
SHORT TERM DISABILITY CASE MANAGER
LINCOLN FINANCIAL GROUP
06.2018 - 10.2021
- Role responsibilities included but were not limited to: Managing high case load of 170-220 claimants, Reading medical records, Reading Contracts, Communicating with employers daily, Confirming eligibility, Speaking with physician’s offices to clarify medical records and Handle escalated calls. I also specialized in Mid-Market customers.
- Developed and implemented training programs for staff.
Education
GENERAL EDUCATION -
GREAT BAY COMMUNITY COLLEGE
Portsmouth, NH01.2014
HIGH SCHOOL - undefined
OYSTER RIVER HIGH SCHOOL
01.2012
Skills
- Effective communication
- Skilled in Word, Excel, and PowerPoint
- Flexible problem-solving
- Analytical problem-solving
- Team leadership
- Proficient in LFG technology
- Optimistic mindset
- Diligent team member
- Collaborative teamwork
- Empathetic
- Proficient in simultaneous task execution
- Adaptable learning ability
- Detail-oriented organization
- Conflict resolution strategies
- Analytical problem solving
- Boundary setting
- Progress monitoring
- Client assessment
- Task prioritization
- Professional demeanor
- Telephone etiquette
- Deadline management
- Case management
Timeline
INTEGRATED CASE SPECIALIST II
FULLSCOPE
12.2024 - Current
DISABILITY CASE SPECIALIST II
FULLSCOPE
03.2023 - 12.2024
STORE MANAGER
AROMA JOE’S
10.2021 - 03.2023
LIFE WAIVER CASE MANAGER
LINCOLN FINANCIAL GROUP
06.2018 - 10.2021
SHORT TERM DISABILITY CASE MANAGER
LINCOLN FINANCIAL GROUP
06.2018 - 10.2021
HIGH SCHOOL - undefined
OYSTER RIVER HIGH SCHOOL
GENERAL EDUCATION -
GREAT BAY COMMUNITY COLLEGE