Brittany Hartness
Clinton Township,MI
Summary
Customer-focused professional with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes to boost up revenue.
Overview
10
10
years of professional experience
Work History
Banquet Bartender
Andiamo Italia Ristorante
Warren, MI
08.2025 - Current
- Prepared and mixed a variety of cocktails for events and banquets.
- Maintained cleanliness and organization of the bar area during events.
- Set up and stocked bar stations before each banquet service began.
- Followed safety and sanitation guidelines while handling beverages.
- Engaged with guests to create a welcoming atmosphere during events.
- Assisted in setting up the banquet hall prior to events; arranged tables and chairs, set up buffet stations and decorated according to event specifications.
- Effectively multitasked within fast-paced environment.
Festival Bartender
Event Aces and Spectrum
06.2022 - Current
- Assisted in setting up and breaking down bar stations for various music festivals.
- Monitored inventory levels and restocked supplies as needed throughout events.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Accounts Receivable Clerk
Ross Education
Clinton Township, Michigan
11.2024 - 08.2025
- Processed incoming payments and maintained accurate accounts receivable records.
- Reviewed customer invoices for discrepancies and resolved billing issues promptly.
- Assisted with month-end closing by preparing account reconciliations and reports.
- Maintained accurate records of accounts receivable and payable transactions.
- Managed collections activity, including contacting students regarding past due balances, and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Created detailed reports summarizing accounts receivable activity within specified time periods.
Bartender
Robusto's Cigar Bar and Bistro
Sterling Heights, Michigan
03.2020 - 11.2024
- Maintained the proper environment for cigar storage to ensure that they are kept in optimal condition.
- Planned and coordinated special events to boost customer numbers and profits.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, other beverage items, and cigars.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
Supervisor/Team Lead Trainer
Cooper's Hawk Winery and Restaurant
Clinton Township, Michigan
06.2018 - 03.2020
- Trained staff on menu offerings and wine pairings for enhanced guest experience.
- Led team meetings to discuss performance, share feedback, and address concerns.
- Resolved customer complaints by providing timely solutions and ensuring satisfaction.
- Implemented training programs to improve staff skills and knowledge in service protocols.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained positive working relationship with fellow staff and management.
- Led by example, upholding company policies and exemplifying desired behaviors.
Accounts Receivable Team Lead
Change Healthcare
Clinton Township, MI
08.2015 - 06.2018
- Supervised monthly reconciliation of customer accounts for accuracy and compliance.
- Prepared documentation for appeals when necessary due to denied claims or incorrect payments received from insurers.
- Submitted corrections when necessary due to inaccurate coding or incorrect information provided by healthcare providers.
- Followed up on unpaid claims with insurance companies as needed.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Maintained accounting ledgers by verifying and posting account transactions.
Education
Certification - Medical Billing & Coding
Dorsey College
Roseville, MI01-2015
Skills
- Training and mentoring
- Inventory management
- Customer engagement
- Payment processing
- Account reconciliation
- Data entry
- Financial reporting
- Team leadership
- Event coordination
- Attention to detail
- Debt collection
- Billing adjustments
- Month-end closing
- Aging accounts
- Microsoft programs
- Accounts receivable
- Bookkeeping
- Strong client relations skills
- Claims processing
- Collections
- Payment posting
- Investigative research
- Spreadsheets and journal entries
- Medical coding and billing
- Professional CMS-1500 forms
- Problem resolution
- Effective communication
- Time management
- Safe alcohol service
- Analytical skills
- Computer skills
- Invoicing and billing
Timeline
Banquet Bartender
Andiamo Italia Ristorante
08.2025 - Current
Accounts Receivable Clerk
Ross Education
11.2024 - 08.2025
Festival Bartender
Event Aces and Spectrum
06.2022 - Current
Bartender
Robusto's Cigar Bar and Bistro
03.2020 - 11.2024
Supervisor/Team Lead Trainer
Cooper's Hawk Winery and Restaurant
06.2018 - 03.2020
Accounts Receivable Team Lead
Change Healthcare
08.2015 - 06.2018
Certification - Medical Billing & Coding
Dorsey College