Brittany Harvey

• Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Utilize knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
• Buss and reset tables to keep dining room and work areas clean.
• Coordinate with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Develop strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Cultivated warm relationships with regular customers.
• Work with POS system (Focus/Micros) to place orders, manage bills, and handle complimentary items.
• Adhere to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Handle cash transactions accurately, contributing to balanced daily financial reports.
• Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Help customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Explain menu items and suggested appropriate options for food allergy concerns.
• Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Resolve customer complaints promptly and professionally to maintain positive reputation.
• Contribute to inventory management by monitoring stock levels and notifying management when supplies were low.
• Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Work flexible hours across night, weekend, and holiday shifts.
• Exercise leadership capabilities by successfully motivating and inspiring others.
• Passionate about learning and committed to continual improvement.
• Demonstrate respect, friendliness and willingness to help wherever needed.

• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Managed day-to-day business operations.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Trained and developed team members to delegate work to.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Recruit, hire and train team members.
• Provide enrichment sessions for animals and adhere to clients expectations of pet care
• Put together realistic budgets based upon costs and fees for successfully operating business.

See FOOW 30A above for restaurant experience