Brittany Harvey
Orlando,FL
Summary
Analytical professional with a Master's degree in Cybercrime and experience in fraud prevention, security operations, and investigations. Expertise in risk identification, incident documentation, and information analysis to enhance operational integrity. Targeting roles in Fraud Analysis, Cybersecurity, Investigations, Compliance, or related fields.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Resolution Coordinator
Walmart Contact Center
Orlando, FL
03.2022 - Current
- Resolve complex customer issues related to billing, payments, and account concerns across voice, chat, and ticketing platforms.
- Review account activity for inconsistencies and potential fraudulent behavior.
- Process refunds, disputes, and account corrections, ensuring compliance with internal policies and enhancing customer satisfaction.
- Maintain accurate documentation to ensure clarity in case resolutions and accountability for customer interactions.
- Coordinate resolution processes to enhance customer satisfaction and streamline service delivery.
- Analyze customer inquiries to identify trends and implement proactive solutions.
Lead Customer Service Representative
Circle K
Orlando, FL
01.2021 - 03.2022
- Managed cash handling and reconciliation to ensure financial accuracy.
- Led customer service team to enhance operational efficiency and improve client satisfaction.
- Developed training programs for new representatives, fostering skill development and enhancing team performance.
Security Officer
SeaWorld Parks & Entertainment
Orlando, FL
10.2020 - 01.2021
- Monitored park premises to ensure guest safety and compliance with security protocols.
- Monitored guest areas and operations to identify safety concerns and suspicious behavior.
- Drafted detailed incident reports for management and law enforcement to facilitate investigations.
- Responded swiftly to incidents, coordinating with law enforcement and emergency services as necessary.
Asset Protection Associate
Walmart Supercenter
Orlando, FL
02.2019 - 10.2020
- Monitored store security systems to identify potential theft and suspicious activities.
- Conducted surveillance and documented incidents to support investigations and inform management.
- Conducted audits of inventory and merchandise to ensure accuracy and reduce loss.
- Collaborated with law enforcement to investigate incidents of theft and fraud.
Education
Master of Science - Cybercrime
University of South Florida
Tampa, FL12-2024
Bachelor of Science - Criminal Justice
Mount Ida College
Newton, MA01-2018
Skills
- Fraud prevention
- Case investigations
- Incident reporting
- Risk assessment & critical thinking
- Data analysis techniques
- Data review & accuracy
- Conflict resolution skills
- Deductive reasoning
- Policy & SOP compliance
- Incident reporting software
- Microsoft Office applications
- De-escalation techniques
Certification
- Cybersecurity, University of South Florida
Timeline
Senior Resolution Coordinator
Walmart Contact Center
03.2022 - Current
Lead Customer Service Representative
Circle K
01.2021 - 03.2022
Security Officer
SeaWorld Parks & Entertainment
10.2020 - 01.2021
Asset Protection Associate
Walmart Supercenter
02.2019 - 10.2020
Master of Science - Cybercrime
University of South Florida
Bachelor of Science - Criminal Justice
Mount Ida College