Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hasty

Moultrie,GA

Summary

Dedicated Customer Service Professional with eleven years' experience, seeking to leverage expertise to take next career step with a respected organization. Highly skilled in freight management and exceptional general customer service.

Overview

16
16
years of professional experience

Work History

Merchandise Assistant Manager

Dollar Tree #01731 15298 US-19 S
Thomasville, GA
01.2017 - Current
  • Current key holder.
  • Cash handling procedures.
  • Office duties.
  • Provide professional and courteous customer service at all times.
  • Cashiering. 
  • Maintain clean, tidy and organized checkout areas.
  • Minimize long register lines.
  • Reconcile cash drawer at the start and end of a shift.
  • Observe customers for suspicious behaviors and signs of theft.
  • Provide onsite training.
  • Deliver an exceptional level of service to each customer by listening to concerns and answering questions regarding policies, procedures, and freight delivery details.
  • Identify customer direct to store orders, ensuring all product has been delivered and undamaged, placing order in specified location, and printing paperwork pertaining to the order for pick up.
  • Receive, unload, stock and maintain freight in the backroom and on the salesfloor in a safe and efficient manner.
  • Knowledge of merchandise locations and deliveries.
  • Identify and handle any discrepancies or damaged freight within a shipment.
  • Communicate with freight associates to determine product placement.
  • Passed managerial assessments to proceed to next level of management, store manager.

Manager

Blessing Nails 250 Doc Darbyshire Rd #6
Moultrie, GA
03.2016 - 11.2016
  • Responded to telephone inquiries from clients, vendors and the public.
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions. 
  • Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.
  • Coordinated daily and weekly schedules and monthly calendar obligations for six Nail Technicians.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Cash handling procedures. 

Customer Service Representative

BudK 475 US HWY 319-S
Moultrie, GA
10.2014 - 02.2016
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Assisted customers with store and product complaints.
  • Assisted customers with questions and concerns.
  • Processed merchandise returns and exchanges.
  • Resolved escalated customer issues quickly to drive client retention.
  • Answered hundreds of  inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Computed accurate sales prices for purchase transactions.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.
  • Managed quality communication, customer support and product representation for each client.
  • Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.
  • Handled hundreds of  incoming calls and emails per day from customers.
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
  • Assisted customers by answering questions and solving problems.
  • Sought opportunities to up-sell and add-on additional merchandise.

Cashier, Customer Service, CSM, and Accounting

Walmart #0952 641 S Veterans Pkwy
Moultrie, GA
08.2008 - 07.2013
  • Weighed food to determine correct pricing.
  • Bagged, boxed or wrapped goods and product purchases.
  • Provided professional and courteous service at all times.
  • Bagged merchandise by following standard procedures.
  • Assessed customer needs and responded appropriately to questions.
  • Declined to sell alcoholic products to intoxicated individuals.
  • Provided a high level of service by helping customers find the specific products. 
  • Accepted cash, check, credit and debit payments in an accurate and efficient manner.
  • Bagged purchased items properly to prevent delicate products from breakage.
  • Checked prices and arranged for carry-outs to customer vehicles.
  • Minimized long register lines by providing timely sales transaction completion. 
  • Verified customer ages for purchasing alcohol or tobacco products.
  • Processed customers orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items.
  • Issued receipts for purchases and gifts.
  • Displayed and restocked merchandise in an appealing manner. 
  • Processed all transactions efficiently and timely.
  • Checked purchased merchandise for problems and signs of tampering before processing any return or exchange.
  • Used proper bagging techniques to minimize overuse of bags while preventing damage to customer items.
  • Added new merchandise to checkout lane shelves and kept displayed products neat and orderly.
  • Worked with customer service to resolve issues.
  • Maintained clean, tidy and organized checkout areas.
  • Assisted customers with questions and concerns.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
  • Processed and issued money orders for customers.
  • Informed customers on billing procedures, processed payments and provided assistance to set up payment options. 
  • Worked as team member, performing cashier duties, product assistance and cleaning.
  • Obtained information to resolve customer inquiries.
  • Resolved escalated customer issues quickly to drive client retention.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed merchandise returns and exchanges.
  • Assisted customers by answering questions and solving problems.
  • Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.

Education

Family and Child Development

American Public University System
Charles Town, WV

Skills

  • Energetic work attitude
  • Freight operations
  • Strong organizational skills
  • Courteous demeanor

Timeline

Merchandise Assistant Manager

Dollar Tree #01731 15298 US-19 S
01.2017 - Current

Manager

Blessing Nails 250 Doc Darbyshire Rd #6
03.2016 - 11.2016

Customer Service Representative

BudK 475 US HWY 319-S
10.2014 - 02.2016

Cashier, Customer Service, CSM, and Accounting

Walmart #0952 641 S Veterans Pkwy
08.2008 - 07.2013

Family and Child Development

American Public University System

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Brittany Hasty